2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas

Reviews of The Westin Resort Nusa Dua, Bali

5 out of 5
The Westin Resort Nusa Dua, Bali
Kawasan Pariwisata Nusa Dua, BTDC Lot N-3, Nusa Dua, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Staff very friendly and helpful
Stayed 1 night in Apr 2024
Response from The Westin Resort Nusa Dua, Bali on 16 Apr 2024
Dear Michael,Thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and helpful during your stay with us. We take great pride in our team's commitment to providing exceptional service, and it's always rewarding to receive such kind comments from our guests.We look forward to welcoming you back for another enjoyable stay.Be well,

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Porfirio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just by the beach specially their salt water pool…..with easy access to their restaurants and very friendly people and excellent service….we will highly recommend….thank you so much for making our stay memorable and welcoming
Stayed 6 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, food, views, rooms
Stayed 6 nights in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
All staff went above and beyond excellent service so friendly would definitely recommend and return.
Stayed 5 nights in Mar 2024

10/10 Excellent

Thoa Thi Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was definitely a five star hotel. The staff were friendly and provided great customer service during my stay. Special thank you to Andre who personally assisted me whenever I had any issues. He was WONDERFUL! The Westin is blessed to have him there. The food options were excellent. We dined at most of the restaurants there and were never disappointed.
Stayed 7 nights in Mar 2024

10/10 Excellent

Chun Nei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the beach on property. Love the spa services. The staffs are very helpful, and courteous.
Stayed 7 nights in Mar 2024
Response from The Westin Resort Nusa Dua, Bali on 16 Apr 2024
Dear Chun Nei,Thank you for your positive review. We're delighted to hear that you enjoyed our beach access, spa services, and found our staff helpful and courteous. We look forward to welcoming you back to The Westin Resort Nusa Dua, Bali soon.Stay well,

6/10 Okay

Kah Hong

Travelled with family
Liked: Cleanliness, staff & service
Great service from the staff. The hotel has seen better days, quite dated. New renovation is needed in old wing.
Stayed 5 nights in Mar 2024
Response from The Westin Resort Nusa Dua, Bali on 16 Apr 2024
Dear Kah Hong,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you appreciated the great service provided by our staff.We acknowledge your comments regarding the dated appearance of our older wing. We value your input as it helps us identify areas for improvement. Your feedback is valuable to us, and we'll certainly take it into consideration as we prioritize future upgrades. We hope that despite this, you were still able to enjoy your overall stay with us.We appreciate your understanding and hope to have the opportunity to welcome you back to a refreshed and improved Westin Nusa Dua in the future.Be well,

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, Too many kids for the price you pay.
Stayed 3 nights in Mar 2024
Response from The Westin Resort Nusa Dua, Bali on 16 Apr 2024
Dear Darren,Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our staff to be great. Our team strives to provide exceptional service to all our guests, and it's always rewarding to receive positive comments about their efforts.We understand your concerns regarding the number of children at the resort. While our Resort is a family-friendly destination and we do welcome families from around the world, we also recognize the importance of creating a balanced environment for all guests to enjoy.Your feedback is valuable to us, and we hope that despite this concern, you were able to enjoy the other aspects of your stay with us.Be well,

8/10 Good

Ovidiu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all staff. The largest variety of breakfast I ever experienced in my life. However, classical dishes were not that tasty. The cooks require training in Europe to get real flavours into the dishes.
Stayed 3 nights in Feb 2024
Response from The Westin Resort Nusa Dua, Bali on 4 Mar 2024
Dear Ovidiu,Thank you for taking the time to provide your valuable feedback. We're delighted to hear that you appreciated the excellent service from our staff and enjoyed the extensive variety of breakfast options.However, we are sorry to learn that the taste of some classical dishes did not meet your expectations. Your comments about the flavors are well-noted, and we genuinely appreciate your honesty. We understand the importance of delivering consistently delightful culinary experiences and will certainly consider additional training for our chefs to enhance the flavors of our traditional dishes.Your insights are invaluable as we strive to improve, and we hope to have the opportunity to exceed your expectations in the future. If your travels bring you back to us, please don't hesitate to reach out so we can ensure a more satisfying culinary experience.Thank you once again for your feedback, and we look forward to the possibility of serving you again.Be well,

2/10 Terrible

Jose

Had to cancel since my visa to travel to Bali would not make it on time. The rooms were non refundable , and I understand that, but I also prepay the breakfast buffet, they could've refund that part but didn't even when we asked with Expedia Very disappointed, it will affect my future rejection of the brand
Stayed 2 nights in Jan 2024

10/10 Excellent

Fazan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The West In Resort in Nusa Dua and was truly impressed. The ambiance was amazing, creating a perfect blend of luxury and relaxation. The hospitality of the staff was exceptional, making my stay truly memorable. The highlight was the outstanding service from the staff who went above and beyond to ensure a comfortable experience. The kids' club exceeded expectations, providing a fun and safe environment for the little ones. Overall, a fantastic stay with top-notch ambiance, hospitality, and an incredible staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Very clean
Stayed 2 nights in Jan 2024

6/10 Okay

Priyanshi

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lobby is beautiful and the location is perfect, we had a warm welcome with a drink and towel, but the rooms are pretty outdated and in desperate need of renovations. The Aircon was the biggest low. The hotel staff though were very warm and friendly and did their best to accomodate any special requests. Buffet breakfast is also expansive and pretty good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Stotra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Dec 2023

6/10 Okay

Perry

Travelled with family
Liked: Staff & service, amenities
Stayed 2N @ Westin x 3 rooms. Despite complimentary upgrade, the trade-offs were delayed in check-in (rooms only ready around 1630pm). Due to newly renovated, the rooms were dusty, locks not working and VOC smell. We only managed to settle down at around 1730H. Pools closed at 7pm so pretty much thats it to do for the day. We had dinner at Ikan restaurant. Food was pretty decent but a few of us got bitten by mosquitoes despite seated in aircon seating. At night, noticed our rooms also had few mosquitoes and my boys got a few bites again. They should have provided those insects repellent kit in each room. Breakfast spreads were good but couple of flies at some starions with no one attending. Hygiene needs to be improved. Their gym room is bad, you won't expect this standard from a 5 star hotel especially loked Westin. We had supper on 2nd night at bar lounge and thereafter our family had been vomitting and diarrhoea throughout the night till next day. We had to call for medical assistance to attend to us. To be fair, we could not conclude the root cause as our familly had dinner at Bali Collection. That said, 6 of us had dinner at Bali Collection, only 4 of us had supper that the bar. The other 2 were fine. Pros - Staffs were friendly and helpful. Hotel agreed to extend checkout time till 1600H.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mahathir

Stayed 3 nights in Dec 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay especially after the room upgrade. The staff was so friendly and welcoming! The breakfast was nice.
Stayed 5 nights in Dec 2023

10/10 Excellent

Aditi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy and outstanding service- we had a small glitch and required medical attention- doctor arrived in 10mins and was excellent. Really couldn’t have asked for better all the facilities were clean, food was delicious (including the diversity at the buffet breakfast), and the hospitality was so generous. Special thanks to the lady at the kids toy shop for going out of her way for us and the Hamabe teppanyaki chef and staff for making my partner’s birthday special. Thank you for another relaxing stay we look forward to returning.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service ; people are so friendly. Close to beach and can enjoy cycling other exercise activities.
Stayed 5 nights in Nov 2023

10/10 Excellent

Amit Kumar

Stayed 1 night in Nov 2023

8/10 Good

Katherine

Liked: Staff & service
Stayed 4 nights in Nov 2023

8/10 Good

HANY

Liked: Staff & service
Disliked: Property conditions & facilities
Smelly room
Unfortunately we arrived to an upgraded garden room that was smelly. That although the air-conditioner was turned on the dampness in the room was unbearable. I was lucky for an room change that was allocated 35 mins later after persistent complaining. Overall, everything worked out. Great breakfast and staff extremely friendly.
Stayed 1 night in Oct 2023
Response from Shanty on 25 Oct 2023
Dear Hany,Thank you for sharing your experience during your recent stay with us. We sincerely apologize for the room inconvenience and delayed service. We will take your feedback as an evaluation to elevate our service in the future. Look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort, food and staff were great
Stayed 5 nights in Sep 2023
Response from Shanty on 25 Oct 2023
Dear Adam,We are pleased to note that you were impressed by the culinary selection as well as the associates service during your recent stay. We look forward to welcome you back at our resort.Be well,Sander LooijenGeneral Manager

8/10 Good

Ellyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a typical 5 star resort. Massive, excellent service, friendly staff.
Stayed 5 nights in Sep 2023
Response from Shanty on 25 Oct 2023
Dear Ellyn,Thank you for sharing your positive review towards our resort. We definitely look forward to welcome you back.Be well,Sander LooijenGeneral Manager

10/10 Excellent

Jeniene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have visited the Westin in Nusa Dua 3 times now and have always enjoyed our stay. We will be back again, I’m sure!
Stayed 8 nights in Sep 2023
Response from Shanty on 25 Oct 2023
Dear Jeniene,We are thrilled to hear that you found our resort as a perfect choice to stay, which made you returning constantly. Definitely look forward to welcome you back.Be well,Sander LooijenGeneral Manager

10/10 Excellent

Sabina

Stayed 7 nights in Aug 2023
Response from Sander Looijen on 6 Nov 2023
Dear Sabina,Thank you for taking the time to share your recent stay experience with us. There is nothing more satisfying than knowing that we were able to deliver an elevated service quality to our guests as you. Look forward to having you back again in the near future.Be well,Sander LooijenGeneral Manager

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very exclusive with other high end villa and resort along the private beach. So worth it to stay at the Westin
Stayed 2 nights in Sep 2023
Response from Shanty on 25 Oct 2023
Dear Vera,Thank you for sharing your recent stay experience with us. It gives us pleasure to hear that you found our resort as a perfect choice to spend your time. We look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Balinese style property with stunning established gardens. Things are a little tired but very clean. Staff are all wonderful in all areas. Food in the Japanese restaurant was amazing and the Italian was great too. The beach in front of the hotel is gorgeous - clear water (although very shallow) and nice sand. Staff keep it spick and span. Only fault I could list is that the huge pool is way too deep - 6ft or more for the whole thing. Only place you can stand is near the bar/slide.
Stayed 7 nights in Aug 2023
Response from Shanty on 16 Oct 2023
Dear Natalie,Thank you for sharing you recent stay experience with us.We are thrilled to hear that you loved our resort facilities, service delivery, as well as the relaxing surrounding. We also appreciate your feedback towards our pool depth and glad to know that you still can spend your time around.We look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 Excellent

Roger

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are faultless, rooms nice, buffet breakfast very good, nice surrounds, would definitely return.
Stayed 3 nights in Aug 2023
Response from Shanty on 16 Oct 2023
Dear Roger,Thank you for sharing your experience with us.We are glad to hear that you were impressed with our resort facilities, service delivery, as well as the relaxing surrounding.We appreciate your return plan & look forward to welcoming you back in the near future.Be well,Sander LooijenGeneral Manager

6/10 Okay

Fiona

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Needs a refurbishment, we where always looking for staff to be served drinks or food. Long distance to room. Over priced and under serviced. Beds where super comfortable though.
Stayed 1 night in Aug 2023
Response from Shanty on 16 Oct 2023
Dear Fiona,Thank you for taking the time to share your review during your recent stay with us. We are glad to hear that you loved the comfort of our Westin Heavenly Bed that has elevated your experience. However, we appreciate your feedback & sincerely apologies for the inconvenience. We will continuously evaluate our service & facilities, and definitely look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

8/10 Good

Jacquelyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing except for bad allergen experience at Ikan
We overall very much enjoyed our stay at the Westin. We had a family suite which was very clean and spacious; the two bedrooms are separated by long hallways which was great for privacy. Our only minor complaint was that the light switches were placed in very odd places. There was a lot to do at the resort and we enjoyed the free paddle boarding/ kayaking, biking, swimming in the pool, and ping pong. I found the techno (?) music at the pool a little annoying at times however. We biked up and down the bike path in Nusa Dua and I was so glad I picked the Westin - it is the nicest property on that strip of hotels by far. (Note though the beach is not that pretty during low tide, so I recommend sitting there during mid or high tide only). The breakfast was amazing, probably the biggest hotel breakfast buffet I've ever seen in my long life. They had gluten-free bread and muffins! Never seen that offered before. Also, lunch by the pool was very good. Probably the best chicken satay I've ever had. Now for the one bad experience... we ate at the Ivan restaurant on site for dinner, twice. Second dinner was a disaster. My 15YO son ordered the octopus dish and had a severe allergic reaction. There is no indication on the menu or allergen symbol that this dish contains nuts! We totally panicked but thankfully 1 Epi-Pen injection in the room stopped it. I'm sorry but this is not acceptable for a 5-star hotel. My son could have needed to be hospitalized.
Stayed 4 nights in Aug 2023
Response from Shanty on 16 Oct 2023
Dear Jacquelyn,Thank you for taking the time to share your feedback during your recent stay with us. We are glad to hear that you were impressed with the comfort of our facilities. However, we understand your concerns regarding the music played at the pool and missed-information on our restaurant menu. Please accept our sincere apology for the inconvenience and we will use your feedback to renew our services.We look forward to welcoming you back for another memorable experience.Be well,Sander LooijenGeneral Manager

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great for families, food and accommodations are excellent. Quiet at night.
Stayed 6 nights in Aug 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023

8/10 Good

N H M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Georgi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The buffet was great, the other dinning options very good. Pool was amazing and also the beach beds. The shower temperature system was a little annoying but once you worked it out, it was fine. Rooms and beds were also great. The only issue we had was with Taco night… great idea just badly executed. Meals took forever with only 3 other occupied tables. Then they didn’t order our toddlers meal. Then when it arrived it was still wrong and then tried to charge us for the mistake.
Stayed 6 nights in Jul 2023

10/10 Excellent

Kyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Jamil Ur Rehman

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Hyeongchan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service
Our family had an excellent time at The Westin. The staff were all very friendly and the facilities met our expectations and needs. Our rooms were a little tired, with some powerpoint not working. I feel like it might be time to stage some room makeovers. The "shop" is very limited. Whilst plenty of free drinking water is provided daily, they are in small glass bottles that require provided bottle openers and therefore the lids don't go back on properly. This is not conducive for younger kids, bathrooms, or the pool area. The "shop" doesn't sell any drinks, only Pringles etc at inflated prices. I would recommend walking around the corner to the Alfamart for large bottles of water / snacks. The above critiques are obviously small and didn't detract from the wonderful time we had. We had a great time and would strongly consider returning to The Westin.
Stayed 10 nights in Jul 2023

10/10 Excellent

Barney

Stayed 1 night in Jul 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here! The staff were exceptional. We will be back.

8/10 Good

Devdeep

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall experience. Staff are very friendly and nice. Pool is huge (& hence dirty) but great with kids. Restaurants are nice
Stayed 5 nights in Jun 2023

10/10 Excellent

Kylie

Stayed 5 nights in Jun 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
It is as a fabulous stay. Staff, pool, room was superb.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yi

Stayed 3 nights in May 2023

8/10 Good

In Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service was amazing. Very friendly staff. Also good amenities and location to access beach. Overall, it was a very relaxing and satisfying trip. However, I could tell that the hotel was generally a bit old. Bathroom condition and some of the stuff seemed old.
Stayed 3 nights in May 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful resort, ocean front beach. We loved the daily buffet breakfast, many varieties of ethnic foods! All staff were very nice. We ate at Japanese and Ikar restaurants, both restaurants were great! Decent happy hours with fun drinks !
Stayed 4 nights in May 2023

4/10 Poor

Goran

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2023