2 outdoor pools, pool loungers

Reviews of EDEN Hotel Kuta Bali

4 out of 5
EDEN Hotel Kuta Bali
Jl. Kartika Plaza 42, Kuta, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 169 out of 489 reviews" "
Rating 8 - Good. 222 out of 489 reviews" "
Rating 6 - Okay. 64 out of 489 reviews" "
Rating 4 - Poor. 26 out of 489 reviews" "
Rating 2 - Terrible. 8 out of 489 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ever thing was the way a well managed hotel should operate All staff were excellent and professional
Stayed 4 nights in Feb 2024

4/10 Poor

Dheeraj

Travelled with family
Stayed 1 night in Dec 2023

6/10 Okay

Jose Gomez

Travelled with partner
Liked: Amenities
This hotel only could be classified as 3stars, not four, All glasses are of plastic and mag as well Staff tray to be helper I staid in others 3 stars much better that this one
Stayed 7 nights in Nov 2023

6/10 Okay

Leon

Liked: Staff & service, property conditions & facilities
Noisy room because of the balcony facing the street, otherwise ok
Stayed 1 night in Nov 2023

6/10 Okay

AFNIL DANIAL BIN AHMAD

Business traveller, Travelled with group
Liked: Staff & service
All the staff so friendly
Stayed 1 night in Jul 2023

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thanks
Stayed 5 nights in Jul 2023

8/10 Good

Rahel

Stayed 2 nights in Jul 2023

10/10 Excellent

Sharon

Stayed 14 nights in May 2023

4/10 Poor

Brendan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, there’s only a stool in the room, there's no chair where you can lean back in the room. Secondly, the water in the bathroom, both by the toilet 🚽 area and in the shower 🚿 area, the water doesn't drain at all, because the ground is tilted to wrong angle, therefore the water doesn't drain. Terrible! ☹️ The safety box did not work at first, called the service tech and they fixed it. Bathroom rug always dirty each day (see the pictures). Hotel service is pretty bad. Each night we have to request for two extra shower towels, a hand towel and clean bathroom rug. Also, they did not refill the shampoo/soap for us, so we didn’t have any shampoo nor soap during the 3rd night/4th day. Also, the room request does take a long time for them to deliver items to us. They moved us to another room on the ground floor, however, the room on the ground floor feels a lot more dampened (lembab) than the room on the fifth floor. You can see condensation forming on the AC, and the floor does feel a lot more dampened. And also, for some reason the toilet area on the ground floor smells stinks.
Stayed 6 nights in Jun 2023

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable, price reasonable.
Stayed 1 night in May 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, clean, friendly staff, comfy room
Stayed 7 nights in Mar 2023

8/10 Good

Conrad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location air conditioner not that good
Stayed 7 nights in Jan 2023

6/10 Okay

lester

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Need improvement in the bathroom area
Stayed 7 nights in Jan 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The towels it’s old
Stayed 8 nights in Jan 2023

10/10 Excellent

Heta

Travelled with partner
Liked: Staff & service
We stayed for 1 night. It’s ok for stopping by.
Stayed 1 night in Dec 2022

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service
The decking around the pool was extremely unsafe. The boards are not secured and there are areas that are broken.
Stayed 1 night in Oct 2022

6/10 Okay

Carolyn Ann

Liked: Staff & service
Disliked: Cleanliness
Location close to airport, restaurants and shopping mall. Staff were exceptionally friendly (the best part about the hotel). Not to be disrespectful in any way, but this property unfortunately didn’t satisfy my expectations. It’s more outdated than expected. The bed sheets were severely stained with yellow patches. And the bathroom needed a good scrub. The buffet breakfast could do with a few more western options, like pastries and other items that are a bit lighter on the stomach. Dripz coffee shop downstairs is great and convenient to pick up your morning coffee. The highlight would have to be the staff. Very welcoming, very friendly each time when passing in the hallways, very accommodating. Both of the drivers I had to and from the airport where lovely. Overall, if you’re looking for a decent hotel and don’t have high expectations like myself, this hotel is for you.
Stayed 5 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly staff. Very professional and accommodating.
Stayed 6 nights in Mar 2020
Response from Rio, Ecommerce on 22 May 2020
Dear Valued guest, Thank You so much for reviewing us. We are pleased to know that you are happy and satisfied with our service. your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Mar 2020

10/10 Excellent

Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and very clean place to stay
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was awesome Gardens well maintained
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Sylv, England

Liked: Cleanliness, staff & service, amenities
For the price it was amazing value. The staff really lovely and helpful. Great options for breakfast in a good atmosphere. Well located to the shops, beach, restaurants. The hotel was clean and provided everything you needed in the room such as a fridge, bottled water and tea/coffee making facilities. Aircon was great and the bed comfortable. They also offer 24/7 room service. I’d definitely stay again
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and clean specially housekeeping staff and one guy who work in swimming pool
Stayed 2 nights in Jan 2020

10/10 Excellent

Marnix T O

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
overall was good hotel
Stayed 3 nights in Nov 2019
Response from Rio on 4 Dec 2019
Dear Traveller Thank you for your time to give review on expedia. we glad to hear that the service and facilities of Eden Hotel Kuta Bali meet your expectation. we are waiting to welcome you back on your next stay at Eden Hotel Kuta Bali Sincerely yours

6/10 Okay

Josue

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I felt safe, comfortable and the staff were all so friendly.
Stayed 9 nights in Oct 2019
Response from rio ecommerce on 3 Nov 2019
Dear Traveler Warmest greetings from Eden Hotel Kuta Bali Thank you for taking the time to write a review on Expedia regarding your experience at our hotel. We are very happy to know that you enjoyed a pleasant holiday with us. Thank you for your good comments regarding with our services and our facilities that meet your expectations, our staff glad to hear that. Thank you for your stay with Eden Hotel Kuta Bali and looking forward to welcoming you back soon for your next visit to Bali . Sincerely yours Rio Ecomm Eden Hotel Kuta Bali

2/10 Terrible

Kathy, Perth

Liked: Amenities
Disliked: Cleanliness
Never got back to me to answer if picking me up from airport until the day before I flew in. Bedding filthy food under rated wrong order sent to my room then charged for two room service some staff they pretend they don’t understand when your making a compliant.
Stayed 6 nights in Oct 2019
Response from Rio on 25 Oct 2019
Dear Kathy Warmest greetings from Eden Hotel Kuta Bali My apologies for all the inconveniences experienced as your stay did not reflect our usual Eden Hotel Kuta Bali high standards which we are proud of. Indeed, there are gaps of improvement to be made, and we are truly thankful that you decide to share your concern to us and I assure you that your feedback has been shared to the team, to ensure that the service standard is elevated and met at any given time by the team. Thank you for your loyalty with Eden Hotel Kuta Bali and looking forward to have a chance to welcoming you back for your next visit to Bali Sincerely yours Rio ecomm Eden Hotel Kuta Bali

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job nicely for a short stay
Overall Eden Hotel is very good value for the room tariff. Our package included breakfast which had reasonable choices. The hotel is clean and staff all very friendly. Location at South Kuta is within easy walking distance of two large shopping centres and Waterborn park which is very convenient if you have kids! The main pool area is somewhat small and located within building two at the rear of the property, so try and ask for a room in this part of the hotel. I will say that the hotel is quite busy for tour groups and can get a little noisy at times with guests coming and going. There is also a Mosque near by so you may hear the call for prayer in the early hours of the morning. No big deal for us. We stayed here for 4 nights and enjoyed our time. For those wanting to stay longer and looking for more of a resort style hotel, you might find this property somewhat limited in terms of facilities and eating options.
Stayed 4 nights in Oct 2019
Response from Rio on 25 Oct 2019
Dear Michael Warmest greetings from Eden Hotel Kuta Bali Thank you for taking the time to write a review on Expedia regarding your experience at our hotel. We are very happy to know that you enjoyed a pleasant holiday with us. Thank you for your good comments regarding with our services and our facilities that meet your expectations, our staff glad to hear that. Thank you for your stay with Eden Hotel Kuta Bali and looking forward to welcoming you back soon for your next visit to Bali . Sincerely yours Rio Ecomm Eden Hotel Kuta Bali

10/10 Excellent

Jason, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed an excellent stay at the Eden Hotel. The hotel was perfectly located, staff were always friendly and helpful and the room was comfortable and well equipped. The pool was great and the water was the perfect temperature, the swim-up pool bar was very nice. I'll stay again for sure.
Stayed 9 nights in Sep 2019
Response from Rio on 25 Oct 2019
Dear Jason Warmest greetings from Eden Hotel Kuta Bali Thank you for taking the time to write a review on Expedia regarding your experience at our hotel. We are very happy to know that you enjoyed a pleasant holiday with us. Thank you for your good comments regarding with our services and our facilities that meet your expectations, our staff glad to hear that. Thank you for your stay with Eden Hotel Kuta Bali and looking forward to welcoming you back soon for your next visit to Bali . Sincerely yours Rio Ecomm Eden Hotel Kuta Bali

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The property is in need of some tlc. Linens definitely need replacing. Breakfast is below average. On a positive, the staff are very lovely.
Stayed 1 night in Sep 2019
Response from Rio on 9 Oct 2019
Dear Guest Warmest greetings from Eden Hotel Bali My apologies for all the inconveniences experienced, we are truly thankful that you decide to share your concern to us and I assure you that your feedback has been shared and followed by our team, Having checked to the related team, in regards with issue of Linen , it has been treatment to to ensure that the issue is cleared and meet with our service standard and we also buy new one replacing the old one. Thank you for your stay with Eden Hotel Kuta Bali and looking forward to welcoming you back soon for your next visit to Bali Sincerely yours Rio Eden Hotel Kuta Bali

6/10 Okay

Abel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I woke up very early in the morning because it was too noisy! And that ruined my day :(
Stayed 2 nights in Sep 2019

10/10 Excellent

Angie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with everything walking distance especially shopping n massage
Stayed 4 nights in Sep 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Not 4* but ok
One of worst things was staff grasp of English language. But was ok hotel was more premier inn than 4* but in the middle of the entertainment.
The pool and bar
Stayed 4 nights in Sep 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and affordable, lovely staff,
Enjoyable stay, friendly staff, great food, pools to cool off in, easy getting everywhere, beach and shopping all close
Stayed 14 nights in Sep 2019

8/10 Good

Moises, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price and location in Bali. Great breakfast that gets you ready for the beach and adventures
Stayed 9 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast didn’t cater for westerners. Not impressed
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room service, friendly service and rooms were comfortable
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel well ran pool doesn’t have plenty of sun loungers but overall easy location
Stayed 13 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look for better options
The hotel is in the middle of kuta. The hotel is noisy, you can hear all sounds from other guest. The sheets and towels were not really clean and they were smelly. The airconditioning didn’t function well so we had to call maintenance. We thought we had book for a night, but at check-in we were told we had a transit room for 7 hours. Did was not clear at booking, so we had to pay an afditional fare. The staff was oke and helpfull. They say it is a four Starr hotel. I would say a max. Three Starr. I would say if you have options, you should look for an alternative
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall mediocre property. Shows its age, can hear noise from hallway
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two of the most amazing floor staff Abi and Ketut made us feel so welcome to Bali and treated us like we were friends that hadn’t seen each other in ages. I can not thank these two wonderful guys enough. If it wasn’t for these guys we probably would have moved on, management/ front off house could improve extensively. I would return only because of certain people.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Rio on 31 July 2019
Dear guest Greetings from Eden Hotel Kuta Bali On behalf of hotel team, we wish to say thank you for your positive comment and we hope you will give us the continuous support and opportunity to welcoming you again in Eden Hotel Kuta Bali Sincerely yours, Rio Ecommerce Eden Hotel Kuta Bali