Front of property

Reviews of Duniya Hotel

3.5 out of 5
Duniya Hotel
2620 Buck Owens Blvd, Bakersfield, CA

Reviews

6.6
Rating 10 - Excellent. 156 out of 505 reviews" "
Rating 8 - Good. 104 out of 505 reviews" "
Rating 6 - Okay. 84 out of 505 reviews" "
Rating 4 - Poor. 56 out of 505 reviews" "
Rating 2 - Terrible. 105 out of 505 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Monika on 18 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s fine
Stayed 1 night in Apr 2024
Response from Monika on 15 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monika on 15 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

4/10 Poor

Jessica

Travelled with partner
Disliked: Amenities, property conditions & facilities
It looks nicer in the pictures. The check in process was very long. They take a deposit of 100$ for a hotel that was not very nice. They give you a code to the room instead of a key card. To access the parking lot in the back was a long process too as you have to call to be buzzed in. The room had a very strong paint or wet carpet smell. Very unpleasant. They didn’t allow outside food even tho the rooms were all stained and dirty anyways. Won’t be staying here again, it’s ugly. Don’t recommend at all.
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Monika on 5 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Monika on 2 Apr 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon.

2/10 Terrible

Mahrya

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Monika on 2 Apr 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

8/10 Good

Brookie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been in Bakersfield a long time. This is the first time we stayed at it. We have moved from the area and only come back to visit. Always looking for something reasonable, clean, convenient. Loved the old trees around the area. The entire staff was so helpful and friendly we appreciate them all. Sadie, the day hostess was very helpful and welcoming.
Stayed 3 nights in Mar 2024
Response from Monika on 31 Mar 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon.

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Weird place, sketchy as hell. Locked in the parking lot, like could not leave without someone pushing a button- no hot water, and 2 days after leaving 330 dollars worth of fraudulent charges on my card. Sketchy !!
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
We very much appreciate your comments regarding your stay at the Duniya Hotel. I will be sure toshare your feedback with our team. I am sorry to hear, however, that one of our front desk managers was less than helpful. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed are stay the only thing was the hot tube wasn't in order but it's ok every else was great
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

8/10 Good

Brookie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been in Bakersfield a long time. This is the first time we stayed at it. We have moved from the area and only come back to visit. Always looking for something reasonable, clean, convenient. Loved the old trees around the area. The entire staff was so helpful and friendly we appreciate them all.
Stayed 3 nights in Mar 2024
Response from Monika on 20 Apr 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duniya Hotel in the near future.

8/10 Good

Irma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duniya Hotel in the near future.

8/10 Good

Pamela, Lake Havasu City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. Cared about your stay and safety. Rooms were clean reasonable, worth the $90. Place needs a little routine maintenance and painting, but it is a seasoned place so can overlook. Ate at the attached restaurant and very nice and good. Staff went out of their way. Location is very convenient and minimal freeway noise if any.
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duniya Hotel in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to highway
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
"Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our product/service has exceeded your expectations. Thank you for choosing us!" "We are overjoyed to read your 5-star review!

2/10 Terrible

Alih

Disliked: Amenities
I got charged $30 for a “stained” towel, when I was barely there. And you are basically held prisoner inside the parking lot until someone decides to open the gate for you. I was late because I had to wait at the gate for someone to remember to let me out.
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for taking the time to provide valuable feedback about our services. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

2/10 Terrible

Karan

Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They checked us in and they had no running water. They neglected to give us an answer or a heads up that they were having an issue with the water. On top of that it took forever to get a response from them and to get refunded which never happened.
Stayed 1 night in Feb 2024
Response from Monika on 31 Mar 2024
Thank you for taking the time to provide valuable feedback about our services. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

8/10 Good

Bao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon.

10/10 Excellent

channon, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
will be back
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 14 Mar 2024
Thank you for your review. We will see you again soon.

10/10 Excellent

Nathaniel, Prescott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and nice and clean hotel! Thanks so much!
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 11 Mar 2024
Thank you for your review we hope to see you again soon.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 3 Mar 2024
Thank you for choosing the Duniya Hotel we hope to see you soon.

10/10 Excellent

RICHARD LEE, Boise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport Bar on sitr
Stayed 1 night in Feb 2024
Response from Front desk agent on 27 Feb 2024
Thank you for staying with us at the Duniya we hope to see you soon.

2/10 Terrible

jose

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ammount of money they added to the lobby shouldve been put into the rooms. The AC unit didnt work some lights didnt turn on and the tv remote barely worked. The parking lot as well is disgusting and minimal.
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

8/10 Good

Russell

Travelled with partner
Liked: Staff & service
Property was ok, staff was great. Room was just out dated
Stayed 1 night in Jan 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy . The renovation is nearly complete we do hope you return to see the upgrades in the future. Thanks for letting us know.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Nice and clean. Good parking and nice restaurant attached to it. I’m definitely staying here again when I’m visiting the area
Stayed 1 night in Feb 2024
Response from Front desk agent on 26 Feb 2024
Thank you choosing the Duniya Hotel we look forward to your stay in the future.

2/10 Terrible

Clayton

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience would not go back if it was free
Stayed 3 nights in Feb 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

6/10 Okay

Alexander

Stayed 2 nights in Feb 2024
Response from Monika on 31 Mar 2024
Thank you so much for taking the time to leave us feedback.” “Is there anything we can do to improve?” “We hope to see you again soon!”

2/10 Terrible

Vincent

Stayed 4 nights in Feb 2024
Response from m on 31 Mar 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

2/10 Terrible

Shuo

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front desk agent on 26 Feb 2024
Thank you for your rating we are nearly done with the renovation and we do hope you return for a better experience.

8/10 Good

Rosalind

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
Thank you for staying at the Duniya Hotel

4/10 Poor

Laurie

Stayed 1 night in Feb 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
No water and was not informed by property
Stayed 2 nights in Feb 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - with your stay the issue has been fixed.. Thanks for letting us know.

6/10 Okay

Kianna

Travelled with partner
Disliked: Cleanliness, staff & service
The bartender at this hotel was a very rude woman. The housekeeper opened our door at 9:00am saying “have a good day” we told them check out is at 11:00am and they said okay. The same housekeeper came back & opened our door twice before we were able to leave our room to check out.
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
We're sorry you were unhappy with your bar visit- we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Brian

Stayed 1 night in Feb 2024
Response from Monika on 31 Mar 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

6/10 Okay

Ranulfo

Stayed 1 night in Feb 2024
Response from Hotel Management on 11 Feb 2024
Dear Ranulfo, Thank you for staying with us. We apologize for any inconvenience you experienced. We appreciate your business.Thanks & Regards, Hotel Management

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 11 Feb 2024
Dear JOYCE,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We have taken note of your appreciation and feedback about the food quality, presentation, ambiance, and the team and are glad that we were able to satisfy your needs. We take this opportunity to assure you that Duniya Hotel believes in the promise to serve with a deep-rooted passion thus striving to ensure paramount satisfaction for its patrons, and we are sure that during your next visit, we will once again be able to give you memories to share & cherish.Duniya Hotel truly believes in imparting the best of services, hospitality standards & benchmarks, thereby creating a Home away from Home for all our valued guests. Thanks & Regards, Hotel Management

2/10 Terrible

Denice

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was gross. The mattress looked like it was super stained. There was a cup Full of pee or something under the bed. It was so gross
Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Feb 2024
Dear Denice,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

2/10 Terrible

Luke

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I usually NEVER give bad reviews. However, this property was pretty bad, in our opinion. We had two rooms. Room one, the phone wasn’t hooked up and had no cord, it had no coffee pot, hardly any hot water in the shower and ripped carpet. Room two, had a coffee pot but only decaf coffee, the sink faucet sprayed all over you and the room if you turned it on to wash your hands, and when we stepped out of the room there was a stray cat IN the hotel hallway hissing at us. Just overall a bad experience.
Stayed 1 night in Feb 2024
Response from Hotel Management on 8 Feb 2024
Dear Luke,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

4/10 Poor

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
No elevators. No room sprinklers. No room cards. Need an app and email to unlock room door. Lobby looks like an updated well kept hotel but rooms are not updated. Parking is safe.
Response from Hotel Management on 5 Feb 2024
Dear Michael,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 4 Feb 2024
Dear Carol,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We have taken note of your appreciation and feedback about the food quality, presentation, ambiance, and the team and are glad that we were able to satisfy your needs. We take this opportunity to assure you that Duniya Hotel believes in the promise to serve with a deep-rooted passion thus striving to ensure paramount satisfaction for its patrons, and we are sure that during your next visit, we will once again be able to give you memories to share & cherish.Duniya Hotel truly believes in imparting the best of services, hospitality standards & benchmarks, thereby creating a Home away from Home for all our valued guests. Thanks & Regards, Hotel Management

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
The staff is amazing. There is an obnoxious 18 and over nightclub in the Nextdoor parking lot that’s horrible.
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Jan 2024
Dear Nicole,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. The champions you have identified at the resort have been commended for their performance....making your stay comfortable & pleasant.We look forward to welcoming you back soon, at the resort, Rooms, or Restaurants....my team shall ensure Duniya Hotel benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best services.Thanks & Regards, Hotel Management

10/10 Excellent

Armando

Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Jan 2024
Dear Armando,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We have taken note of your appreciation and feedback about the food quality, presentation, ambiance, and the team and are glad that we were able to satisfy your needs. We take this opportunity to assure you that Duniya Hotel believes in the promise to serve with a deep-rooted passion thus striving to ensure paramount satisfaction for its patrons, and we are sure that during your next visit, we will once again be able to give you memories to share & cherish.Duniya Hotel truly believes in imparting the best of services, hospitality standards & benchmarks, thereby creating a Home away from Home for all our valued guests. Thanks & Regards, Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We left at midnight because of cockroaches running across the bed. This hotel is filthy and disgusting. Don’t let the pictures fool you. It looks nothing like them.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 20 Jan 2024
Dear Guest,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Sadie always makes our stays here easy!
Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Jan 2024
Dear Lori,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We have taken note of your appreciation and feedback about the food quality, presentation, ambiance, and the team and are glad that we were able to satisfy your needs. We take this opportunity to assure you that Duniya Hotel believes in the promise to serve with a deep-rooted passion thus striving to ensure paramount satisfaction for its patrons, and we are sure that during your next visit, we will once again be able to give you memories to share & cherish.Duniya Hotel truly believes in imparting the best of services, hospitality standards & benchmarks, thereby creating a Home away from Home for all our valued guests. Thanks & Regards, Hotel Management

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New toilet lid needed. A few loud ppl in the hallways late at nite, of course, that can happen anywhere. Any guests viewing this, can u please shut ur doors quietly, no need to slam them, very inconsiderate.
Stayed 1 night in Jan 2024
Response from Hotel Management on 18 Jan 2024
Dear Rick,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

4/10 Poor

Jesus

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Lamp broken, out let broken, paint smell, Shower broken- check in and access was confusing. Expected more but will not be staying again
Stayed 1 night in Jan 2024
Response from Hotel Management on 15 Jan 2024
Dear Jesus,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

2/10 Terrible

Roger

Business traveller
Disliked: Staff & service, property conditions & facilities
Rude staff. Poor customer service.
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Dear Roger,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

2/10 Terrible

Barbara, Healdsburg

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start I paid for a pool view room and got a view of stairs. The room was filthy loud. Front desk was rude, asked what our service dog was.
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Dear Barbara,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management

6/10 Okay

Dan

No shower curtain, no wash clothes, no bath floor mat, it's an inconvenience having to buzz a call box for entry and exit the property, other than that my one night stay was just ok
Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
Dear Dan,Greetings !!!Thanks for taking the time to put in your feedback. We appreciate your support extended towards Duniya Hotel and considering us as your preferred venue for your recent stay.We sincerely apologize for the inconvenience caused to you. It is a matter of grave concern for us. Rest assured that we have taken this issue up with the concerned department and the entire team has been taken through a detailed training regime to ensure all requisite measures are taken to reinforce international service standards. We look forward to welcoming you back to us and we assure you that we extend the best of our services to create an exemplary experience for you.Thanks & Regards, Hotel Management