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Room service quality of food not good. Electrical faults plugs, phone not working, towels and robes rough and bed bugs!! Not what I expected of a hotel of this calibre. Suite felt tired and in need of a refurb. Disappointing!!
Booked for a friend who’d fallen & broken 3 ribs that day. She spent from 9am to midnight having medical evaluations in Aegina & then ambulance/ferry transfer to Athens hospital. A friend of hers was with her. I called ahead to ask for a wheel chair to be ready. I booked a room with king size bed & double sofa bed. They got two twin beds pushed together. they’d not eaten all day. Mini bar was empty. Trash can in bathroom had dirty toilet papers in it. Wheel chair wasn’t ready & when it was brought out no one assisted & it had flat tires and almost impossible to manoever. I was so disappointed. I booked the hotel so they would come from a hellish day to a ‘luxury’ room with two big beds & wonderful service. The stay was not a positive experience for them after an extremely challenging day. I’m hugely disappointed. I stay in marriotvhotels around the world. This one was not up to standard.
Received wake up call when specifically asked NOT to receive one. It was at 1:00 am and so it was very disruptive to sleep. Not much of apology by front desk when we told them in the morning.
Bar and restaurant service and food quality just average; too high prices for average quality. Rooftop pool and bar are nice. Excellent weight room and so unlike many European hotels, open 24 hours -Greatly appreciated!!!!
We arrived late in the evening and had great room service and meal in our room. So helpful since we were so tired from traveling. Also enjoyed the robes and slippers to relax in.
Very clean and updated guest rooms. Friendly staff and very punctual. Dining service was mediocre and so was the food. Breakfast was great. Great hotel location ( not far from city center and close to marina and beach)
there was no bottle of water complementary and was expensive in the mini bar , we paid 7.00 euro for two bottle when in the street we paid ,50 euro only for one
Ridiculous
For the cost of the room they should be give it free
Celso
Stayed 1 night in Aug 2023
6/10 Okay
ANASTASSIA
Travelled with family
7 Aug 2023
Liked: Amenities
Front desk staff didn’t come across as welcoming. Have stayed in other hotels in Athens with much more welcoming staff.
The only thing that we found unusual was that the bottom sheet on our bed was like something that you would put on a baby's bed to prevent any wetness getting down to the mattress. It made for a damp experience of sleeping Sunday night just from us and no leakages. We did not now that you have to sleep on top of the cover sheet and under the duvet to stay dry. We did not have this problem our first night because we probably slept on the cover sheet by mistake.