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Reviews of Radisson Hotel, Astana

5 out of 5
Radisson Hotel, Astana
Sary Arka 4, Astana

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 43 reviews" "
Rating 8 - Good. 22 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

??????

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite nice place to stay
Stayed 3 nights in Nov 2022
Response from Rustem Sharipbayev on 5 Dec 2023
Dear Aminat Suleimanova! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time !Best regardsRustem SharipbayevSenior Service Manager

8/10 Good

Reginaldo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel many unexcuseable fails
It is increadeable a 5star hotel and you have to carry your luggage in front of guys that looks should doing this. Also the full paid stay wasn't at system... sad by using Hotels.com
Stayed 2 nights in Jun 2022
Response from Rustem Sharipbayev on 5 Dec 2023
Dear Reginaldo!Thank you for your feedback regarding your stay at Radisson hotel Astana! We are sad to know , that you were not fully satisfied with our service and we apologize for any inconviniences. If we can be of any further asistance please do not hesistate to get in touch.Best regardsRustem SharipbayevSenior Service manager

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Front Office Team on 5 Jan 2022
Dear Guest, Thank you for stay with us. Hope to see you soon as your business brings you to Nur-Sultan. Best regards, Hotel Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
So-so
Rather disappointing overall, very hot in the room, even with the window open, key card kept not working so I had to go up and down to reception several times.
Stayed 1 night in Dec 2021
Response from Front Office Team on 30 Dec 2021
Dear Guest, Thank you for choosing our hotel for stay. Please accept our apology. We will do our best to make it right for our guest comfortable stay with us. Hope to see you soon. Best regards, Front Office Team

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Rustem Sharipbayev on 28 Sept 2020
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Disliked: Room comfort
A/c doesn't work but great room service
Went for the advertised staycation. The room service (food) is solid and prompt (<30 minutes). The rooms are as beautiful as they look in the photos and the clerk's speak decent English. My only complaints relate to the water and A/C. When I arrived, the water quit after washing my hands. A technician came to fix it, but it took 30 minutes for the rust to finish running out of the pipes in the bath tub. Even with the A/C on its lowest setting (12 celsius) it never really cooled down the room. This was a major drag and really marred what was otherwise a nice stay in an interesting, convenient location.
Stayed 4 nights in Jun 2020
Response from Samgat Jenisov on 15 July 2020
Dear Guest, Greeting of the Day! Thank you for choosing our hotel for stay. Please accept our apology for inconvenient situation during your stay with us. We hope to see you as a guest again very soon. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 Excellent

Alena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Rustem Sharipbayev on 10 Feb 2020
Dear Guest, Thank you for your notes. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 Excellent

Verified traveller

Stayed 12 nights in Sep 2019
Response from Samgat Jenisov on 18 Oct 2019
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay at Radisson Astana
Hotel is located beside the bank and near to Astana Park. Breakfast has good selection but would be nice if there can be some variation of the hot food. Room is big and ample space to move around and for those with big luggage. Toilet is big too. Good if there is charging plug beside the bed. Staff were attentive though not all are proficient in English. Nice gesture to accommodate our request for late check as we were on 6pm flight. Guests are able to access World Class fitness centre, a mega fitness centre with classes, gym floor and indoor pool. Will stay at the property again for my next visit.
Stayed 3 nights in May 2019
Response from Samgat Jenisov on 22 May 2019
Dear Guest, Thank you for taking time and posting your review here. It was pleasure for us to get such positive note from you. We hope to see you again in near future. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Rustem Sharipbayev on 9 Apr 2019
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
it was great but do not tell me what to write when i am doing a voluntary survey
Stayed 1 night in Feb 2019
Response from Samgat Jenisov on 31 Mar 2019
Dear Guest, Thank you for taking time and posting review here. Please be our guest again if your business brings you back to Nur-Sultan city. Best regards, Samgat Jenisov. Cluster Director of Front Office Radisson Hotel Astana.

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is good. I didn’t like that they don’t have their own gym and they use WorldClass club’s facilities which are great but you get a coupon for one time visit per day
Stayed 4 nights in Jan 2019
Response from Samgat Jenisov on 5 Feb 2019
Dear Guest, it was great that you found time and posted your review here. We noted your comments. Hope to see you again with us. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Jan 2019
Response from Samgat Jenisov on 5 Feb 2019
Dear Guest, thank you for your review here. Please be our guest again. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Business travel in Astana
The temperature in my room was very hot even without the heat turned on, but everything else about my stay was lovely. The Radisson is in a good location by the river. The staff were all very friendly and accommodating.
Stayed 1 night in Jan 2019
Response from Rustem Sharipbayev on 5 Feb 2019
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel experience
Overall decent hotel experience. Good food (though a bit overpriced), nice gym affiliation. Rooms and hotel in general a bit outdated. Good service overall though.
Stayed 5 nights in Oct 2018
Response from Samgat Jenisov on 9 Nov 2018
Dear Guest, Thank you for stay with us. It was great that you found time and posted your review here as it is important for us any detail for guests’ comfortable stay. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Oct 2018
Response from Samgat Jenisov on 30 Oct 2018
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean room, good breakfast, excellent fitness center
Stayed 4 nights in Apr 2018
Response from Samgat Jenisov on 25 Apr 2018
Dear Guest, Thank you choosing our hotel for stay. It was great that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Samgat Jenisov on 25 Apr 2018
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay with pleasant and efficient staff. Shirt business trip, therefore not very much to say
Stayed 2 nights in Jun 2017
Dear Guest, Thank you for choosing Radisson Hotel Astana. We appreciate you for taking time and posting your review here. Best Regards, Radisson Hotel Astana Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for rating our hotel!

8/10 Good

Yunlong

Liked: Cleanliness, staff & service, room comfort
Thank you for rating our hotel!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and excellent breakfast.
Great view of the river and/or the city. Excellent breakfast and very friendly staff.

8/10 Good

LB-Y, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good snowy business hotel
The lay-out is a bit dated--lots of marble and columns, which wasn't a great first impression. However the room and furinishing were all first class. The service staff were wonderful and very responsive.

10/10 Excellent

John, KZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Astana Radisson
Excellent property, a little pricey

10/10 Excellent

KAZIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I ENJOY STAING WITH THEM THEY PROVIED GOOD SERVESES

6/10 Okay

ST, New york

Liked: Cleanliness, staff & service
Phenomenally overpriced for this level of hotel
The best thing about this hotel is its enormous breakfast buffet served till 10:30am so that you can skip lunch, and the access to the fitness center/spa/swimming pool -- although their system of making you obtain a pass for each visit is tedious (as is the same Internet pass system, instead of just offering open access). For the phenomenal price you'd expect much more: that the towel warmer in the bath should work; that there should at least be a kettle in the room for coffee and tea; that the mirrored closet shouldn't have a crack in it -- all of the small stuff that makes a hotel worth the price. But the Radisson more or less has a monopoly as the only Western chain in town. This hotel would have been just fine at half the price. Let's hope future competition spurs either better service or room amenities. It would also be a better hotel if they served more Kazakh or Russian food, but the menu offerings in that regard are sparse (just manti) and mostly focus on pizza and European cuisine. Not even one shashlik or plov offering? The result is that you have to venture out into the tundra (-20C) if you want to eat well.

10/10 Excellent

SEUNGHEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Rustem Sharipbayev on 19 Dec 2023
Dear Minwook Lee! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time! Best regards, Rustem Sharipbayev, Senior Service Manager, Radisson hotel Astana!

8/10 Good

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kopumā, ļoti laba viesnīca. Smuki un tīri. Brokastis lieliskas! Man tik patrāpījās numuriņš ar dīvainu smaržu, bet bij ok. Skaņas izolācija laba, kaimiņus nedzirdēju.
Stayed 7 nights in Oct 2021
Response from Samgat Jenisov on 25 Oct 2021
Greeting of the Day!!! Dear Guest, Thank you for choosing Radisson Hotel Astana. We hope that your next stay with us will be soon. Best regards, Samgat Jenisov Cluster Director of Fron Office Radisson Hotel Astana

10/10 Excellent

Joonhwa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
객실에 창문이 강쪽이 아니라 아쉬웠지만 객실이 강 쪽이면 뷰가 매우 예쁠것 같음 객실 꺠끗하고 운동시설과 수영장을 이용할수 있는 점이 정말 좋았음
Stayed 2 nights in Oct 2019
Response from Rustem Sharipbayev on 10 Dec 2019
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 Good

Alvaro

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Samgat Jenisov on 1 Nov 2019
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel mit sehr gutem Service
Gutes Hotel mit sehr gutem Service; im Umkreis gibt es einige gute Restaurants und eine tolle Segafredo Cafe Bar;
Stayed 2 nights in Aug 2019
Response from Rustem Sharipbayev on 11 Sept 2019
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guter Platz für Geschäftsreisenden, zentrale Lage.
Stayed 1 night in Jan 2019
Response from Rustem Sharipbayev on 15 Jan 2019
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and nice location. Highly recommended!!
Stayed 2 nights in Nov 2018
Response from Samgat Jenisov on 18 Dec 2018
Dear Guest, Thank you for taking time and posting your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

2/10 Terrible

stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Samgat Jenisov on 20 Dec 2018
Dear Guest, Please accept our sincere apology for situation where we did not meet your expectations. It would be great if you share with us details and we could to follow up and make them right. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 Good

Verified traveller

Bon hotel avec une très jolie vue sur le fleuve, grande chambre et très bon PDJ.
Stayed 3 nights in Nov 2018
Response from Rustem Sharipbayev on 27 Nov 2018
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and convinient location
A good Business style hotel in Astana.
Stayed 3 nights in May 2018
Response from Samgat Jenisov on 6 June 2018
Dear Guest, Thank you for stay with us. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

6/10 Okay

Robert Harmen

Liked: Staff & service
not my first choice
I did expect more from this hotel. It is rather outdated
Stayed 1 night in Oct 2017
Dear Guest, Thank you for choosing our hotel for stay. We will be glad to see you again in our hotel if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
This here is a very good business hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy place
nice and neat, but location is little bit far from center.

8/10 Good

Henrik Voigt, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Internet forbindelsen var ikke specielt hurtig, men det var også eneste minus.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
-30C
Hotelli on muuten hyvänkuntoinen ja trendikäs, mutta kun ulkona oli -30C niin huoneessa oli myös kylmä. Ikkunoiden laatu on heikko. jouduin pyytä ylimääräisen lämmittimen joka järjestyi kyllä heti. Erinomainen ja ystävällinen palvelulaatu.