Lobby
Check availability

Reviews of New England Motor Inn

3.5 out of 5
New England Motor Inn
100 Dumaresq Street, Armidale, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 144 reviews" "
Rating 8 - Good. 54 out of 144 reviews" "
Rating 6 - Okay. 21 out of 144 reviews" "
Rating 4 - Poor. 12 out of 144 reviews" "
Rating 2 - Terrible. 1 out of 144 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Stayed 2 nights in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Rick on 27 Sept 2023
Hi ThomasLook forward to welcoming you again soon.Kindest regardsRick & Maggie

8/10 Good

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful shower but inadequate curtain so flooded entire bathroom
Stayed 1 night in Jun 2023
Response from Rick on 20 June 2023
Hi KellyThank you for your feedback.I note you were in our wheelchair accessible room which unfortunately has less fall to the drain than the other rooms to keep the floor more even.We normally try to mention this on check in.Sincere apologiesRick & Maggie

10/10 Excellent

Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one night stay was excellent.
Stayed 1 night in Apr 2023
Response from Rick on 20 June 2023
Hi DenverMany thanks for your kind words.We certainly look forward to you staying with us again.Kindest regardsRick & Maggie

4/10 Poor

Karl

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Glen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean Motel close to the town. Right next door to the Bowling Club. Beds are very comfortable. I would stay here again.
Stayed 1 night in Mar 2023
Response from Lee on 5 Apr 2023
Thank you John for your very kind words.We certainly look forward to welcoming you back in the near future.Kindest regardsLee

10/10 Excellent

David

Stayed 1 night in Jan 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and clean the reception friendly and cost reasonable
Response from Rick on 9 Jan 2023
Thank you for your very kind comments, Tim and we look forward to welcoming you back in the near future.Best regardsRick & Maggie

8/10 Good

Monique

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s close to town and the check in was fun and friendly! I’d stay here again 🙂
Response from Rick on 3 Nov 2022
Hi MoniqueOur pleasure to have you stay with us and thank you for taking the time to provide your lovely feedback.Kindest regardsRick & Maggie

10/10 Excellent

Charlie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience staff very friendly and helpful
Stayed 1 night in Sep 2022
Response from Rick on 23 Sept 2022
Thank you very much Charlie.It was our pleasure to have you stay with us.Kindest regardsRick & Maggie

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2022
Response from Rick on 19 Sept 2022
Many thanks PeterIt was our pleasure to have you and your family stay with us.Hope to see you again very soon.Kindest regardsRick & Maggie

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Jul 2022
Response from Rick on 28 July 2022
Many thanks Margaret We look forward to seeing you again in the near future. Kindest regards Rick & Maggie

10/10 Excellent

Peter and Barbara

Stayed 1 night in Jul 2022
Response from Rick on 8 July 2022
Hi Peter and Barbara It was our pleasure to have you stay with us and many thanks for you wonderful review. Hope to see you again soon. Kindest regards Rick & Maggie

6/10 Okay

Alan

Stayed 1 night in Jun 2022

8/10 Good

Anand

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good and convinient
Stayed 2 nights in May 2022
Response from Rick on 22 June 2022
Hi Anand Thank you for staying with us and we hope to see you again soon. Kindest regards Rick & Maggie

8/10 Good

Victoria

Travelled with family
Liked: Staff & service
Very clean, friendly helpful staff
Stayed 1 night in Apr 2022
Response from Rick on 10 Apr 2022
Hi Victoria Many thanks for your lovely review and we certainly look forward to seeing you again soon. Kindest regards Rick & Maggie

10/10 Excellent

Jackson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Rick on 17 Jan 2022
Thank you for your kind feedback. Kindest regards Rick & Maggie

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful touch having the beer and water included.
Stayed 1 night in Dec 2021
Response from Rick on 17 Jan 2022
Many thanks for your kind feedback. Kindest regards Rick & Maggie

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot and Beers to Welcome Us
Ws stayed here at the very last minute whilst trying to stay out of Covid areas. We were welcomed graciously with a smile and a beverage on the house. The family room was great and we were pointed in the right direction for dinner and kid friendly spaces.
Stayed 1 night in Oct 2021
Response from Rick on 12 Oct 2021
Hi Gina Many thanks for your very kind feedback. It was certainly our pleasure to have you stay with us and hope we can welcome you back again in the near future. Kindest regards Rick & Maggie

8/10 Good

Garth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated very well at reception, polite, friendly and helpful. Offered a couple of good tips for places to dine and they were "bang on the money". Would happily stay there again when next in town. Slept well, which is rare for me in a strange bed.
Stayed 1 night in Oct 2021
Response from Rick on 10 Oct 2021
Hi Garth Thank you for taking the time to provide your feedback. It was our pleasure to have you stay with us and hope to see you back in the near future. Kindest regards Rick & Maggie

10/10 Excellent

Trish

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
All coffee mugs and tea cups not washer up and very obviously cleaner hav a lazy day that day
Stayed 1 night in Jul 2021
Response from Rick on 19 July 2021
Hi Thank you for your feedback. We are currently training new staff and would very much appreciate knowing which room you stayed in and the date to help us to improve our training and to ensure the checklist is completed honestly. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Manager and his wife were lovely and the rooms smelt so fresh and clean - not the normal horrible chemical smell but genuinely fresh and clean! Very close to town and right next door to bowling club too.
Stayed 1 night in Jul 2021
Response from Rick on 14 July 2021
Thank you for your wonderful review! Your feedback is very much appreciated and we look forward to the opportunity of welcoming you back soon. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service beyond what is expected
Stayed 2 nights in Jun 2021
Response from Rick on 24 June 2021
Thank you for your very much appreciated feedback. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Rick on 19 June 2021
Many thanks for taking the time to complete a review. Very much hope to see you again soon. Kindest regards Rick & Maggie

10/10 Excellent

JACQUELINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Hotel owners were very helpful and pleasant any request answered and followed through without a problem. Look forward to returning for next visit. Rooms have great linen and you know with white covers very clean and fresh.
Stayed 3 nights in Jun 2021
Response from Rick on 19 June 2021
Hi Jacqueline Thank you sincerely for taking the time to provide your review. If was certainly our pleasure to have you stay with us and we look forward to welcoming you back very soon. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Rick on 27 June 2021
Thank you for your feedback and we look forward to welcoming you again in the near future. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, renovated rooms. Excellent wifi.
Stayed 3 nights in May 2021
Response from Rick on 30 May 2021
Many thanks for your kind feedback. We look forward to welcoming you back again soon. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Rick on 15 June 2021
We look forward to welcoming you back.

4/10 Poor

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold water
Good except no hot water for a shower in the morning
Stayed 1 night in May 2021
Response from Chris on 21 May 2021
Hi, I am sorry to hear you had that problem as we do have a large hot water system which is normally very adequate its unfortunate you didn't contact us while you were here so the problem could of been rectified. We do hope to see you again when you are next in Armidale. Kind regards Chris

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2021
Response from Rick on 15 May 2021
Many thanks for taking the time to provide feedback and we look forward to welcoming you back in the near future. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
The service and friendliness of staff was excellent!
Stayed 3 nights in May 2021
Response from Rick on 9 May 2021
Thank you for taking the time to complete the review. We certainly appreciate your feedback and will pass it on to all our staff. Look forward to welcoming you back again very soon. Kindest regards Rick & Maggie

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Rick on 9 May 2021
Hi Trevor Our sincere thanks for taking the time complete the review. It was a pleasure to have you stay with us and we look forward to seeing you again soon. Kindest regards Rick & Maggie

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean accommodation located next to the bowling club
Stayed 1 night in Apr 2021
Response from Rick on 29 Apr 2021
Many thanks and we look forward to seeing you again very soon. Kindest regards Rick & Maggie

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to town centre, friendly staff
Stayed 1 night in Apr 2021
Response from Rick on 25 Apr 2021
Many thanks for your feedback. We hope to see you back soon. Kindest regards Rick & Maggie

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy good service good price would stay again
Stayed 1 night in Apr 2021
Response from Rick on 11 Apr 2021
Thank for staying with us and for taking the time to provide us with your feedback. Kindest regards Rick & Maggie

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A WELCOME STAY
This place was just what we wanted after 11hrs on the road driving through dreadful wet conditions....the owners were very welcoming and the bonus with this place is it's right next door to the bowling club which serves great meals at a very reasonable price...bedding was comfortable and shower was good, everything you need for a good night's rest.
Stayed 1 night in Mar 2021
Response from Chris on 23 Mar 2021
We are really glad to hear you enjoyed your stay particularly after such a long day and we look forward to welcoming you when you are next in Armidale.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room containing all that was described. Friendly staff able to assist
Stayed 2 nights in Feb 2021
Response from Rick on 28 Feb 2021
Many thanks for your kind words and we look forward to welcoming you again in the near future

10/10 Excellent

Ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Rick on 18 Nov 2020
It was our pleasure to have you stay with us. Kindest regards Rick & Maggie

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Rick on 19 Aug 2020
We hope to see you back soon. Kind regards Rick & Maggie

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and quiet
Very comfortable stay and very quiet.
Stayed 1 night in Jul 2020
Response from Rick on 3 Aug 2020
Many thanks Mark We look forward to welcoming you back when next you visit. Kind regards Rick & Maggie

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Chris on 31 Mar 2020
Thank you for your rating we are really glad you enjoyed yourself and hope to see you again.

8/10 Good

Owen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, no dramas. Pillows not great but otherwise comfortable
Stayed 1 night in Mar 2020
Response from Chris on 13 Mar 2020
Thank you we are glad you enjoyed your stay sorry about the pillows we could have replaced them for you. We hope to see you again when you are next in Armidale.

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older Motor Inn but had everything you needed and currently under renovation. Great water pressure.
Stayed 1 night in Feb 2020
Response from Chris on 25 Feb 2020
Hi Sally, We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Peter J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Chris on 13 Jan 2020
Hi Peter, We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Shazza, Gold Coast Qld

Travelled with partner
Liked: Cleanliness, staff & service
Property is very old & tired. Although very clean with a comfortable bed. It could do with refurbishment. The decor is 1980’s & having to get in & out of the bath for a shower is a hazard. However it looked like there were workmen there so maybe it’s being fixed up. Overpriced in its present condition
Stayed 2 nights in Jan 2020
Response from Chris on 13 Jan 2020
Hi Shazza, Yes we are definitely renovating but unfortunately it is a long slow process. We hope to see you again when once completed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Friendly welcome, nice units. Easy to access and clean and tidy.
Stayed 1 night in Dec 2019
Response from Dave on 5 Jan 2020
Hi, We are very glad to hear you enjoyed your stay and look forward to hopefully seeing you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything, friendly staff. Rooms were simple and tidy.
Stayed 1 night in Dec 2019
Response from Chris on 19 Dec 2019
Thank you we are glad you enjoyed your stay we certainly try to make your stay an enjoyable on and hope to see you again.