View from property

Reviews of Hotel San Luca

4 out of 5
Hotel San Luca
Piazza Garibaldi 1, Cortona, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 388 reviews" "
Rating 8 - Good. 164 out of 388 reviews" "
Rating 6 - Okay. 40 out of 388 reviews" "
Rating 4 - Poor. 9 out of 388 reviews" "
Rating 2 - Terrible. 4 out of 388 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Angela, Dartmouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. However parking nearby is payable in cash (coins only), and there was no change to be had at the desk. Lovely breakfast. Luggage can be dropped off at the hotel for a short stay before parking elsewhere.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bruce, Magnolia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to stay in Cortona. Convenient to shopping, meeting the bus for excursions and relatively flat around the hotel.
Stayed 10 nights in Sep 2023

6/10 Okay

Sandra

Liked: Staff & service
No parking
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in arranging taxi’s for us on a couple of occasions. Everyone was delightful and courteous from the front desk to breakfast staff. We would definitely stay again.
Stayed 6 nights in Aug 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful experience again!
Stayed 5 nights in Jul 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is good value, and NOTE if you are parking overnight the parking ticket machines only take coins, not notes or credit card, so arrive with Euro 20plus as it is Euro 18 for a full day
Stayed 6 nights in Jul 2023

8/10 Good

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay, breakfast was great, room was quaint. Can’t quite give it full 5 rating due to age, poor A/C, wifi issues but really wonderful hotel with easy access to many local towns. Wouldn’t hesitate to stay here again.
Stayed 3 nights in May 2023

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Christina

Travelled with family
Liked: Property conditions & facilities
We really loved this property! We stayed for our honeymoon and the morning breakfast was excellent, staff was super friendly, and our balcony view felt like a picture! We messaged them through WhatsApp and they even scheduled a taxi to pick us up at the train station and bring us to the hotel and back to the train station on our last day! We will definitely be back!
Stayed 3 nights in May 2023

2/10 Terrible

Rob

Disliked: Staff & service, property conditions & facilities
Cleaning staff left the door open to our room elevator out of order and no one to help with bags up stairs Hot water not working correctly
Stayed 1 night in May 2023

10/10 Excellent

Mark, Salt Lake City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel San Luca is right in beautiful Cortona, next to a lovely tree-lined walking path. Easy parking access. Excellent staff. We loved our 2-night stay.
Stayed 2 nights in May 2023

10/10 Excellent

Shaowen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Cortona
A very nice hotel to stay in Cortona, easy walk to town center and to free parking, good view and good breakfast!
Stayed 1 night in May 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It does not get better than this for Cortona for convenience. Just outside the ztl, but literally on the gate to the main street, overlook the most scenic countryside. Rooms are beautiful, we had a balcony facing the countryside and enjoyed it early morning and into the night. Parking is down the cliffside, so a bit of a walk, but can easily park just outside the ztl to drop bags and then find a spot, which there were plenty of. Breakfast was abundant, lots to choose from. Best value hotel in our Tuscan experience by far (and probably one of the most stunning views I've had in a hotel in my entire life)
Stayed 1 night in Apr 2023
Response from Chiara on 2 May 2023
Dear Mr Steven,It was a pleasure for us to have you as our guests. Thank you so much for your review, it fills our hearts with joy.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Charlotte

Travelled with family
Disliked: Property conditions & facilities
The outdoor space is beautiful with views for days, but the interior and rooms are horribly dated. The rooms are noisey and the beds are uncomfortable. These are not 4 star accommodations.
Stayed 3 nights in Sep 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Matt

Stayed 2 nights in Sep 2022

8/10 Good

Laure, Lexington

Stayed 1 night in Sep 2022

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms and great service
The front desk was so helpful and the gals that serve the morning breakfast are wonderful and friendly. A+++ We will be back. We love the location and everything about it. The view from our room was amazing
Territorial view from our room
Stayed 9 nights in Aug 2022

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the edge of town.
Stayed 5 nights in Aug 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a beautiful view which wonderful to wake up to. The room was everything you need, although not huge.
Stayed 2 nights in Jul 2022

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much, would definitely recommend.
Stayed 2 nights in Jul 2022

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and convenient
We’ve stayed in other places in Cortona, but we like the location of San Luca, especially because of the views from the room and from the terrace. Although the room was quite small, the bed was comfortable and we enjoyed seeing the beautiful hills from the small balcony.
Stayed 1 night in Jun 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, but disappointing downgrade
I was both shocked & disappointed when I checked in to discover I had been “downgraded“ to a single room, from the classic double that I had booked. When I went back to the front desk to clarify my reservation, I was told I was put in this room because it has a better view. While that maybe true, I had booked a classic room for a specific reason & was instead put into a smaller dorm size room. The difference in price for the rooms was not refunded to me. In future, I hope the hotel takes this into account that when checking someone into a downgraded room, they’ll give the guest a bit of warning or explanation for what they’ve done. I do not appreciate people assuming I want a different type of room than what I paid for, regardless of reasonespecially when it’s a downgrade. Other than that, the hotel is in a good location & breakfast was wonderful. If one wants to take the bus to/from the train station, bear in mind that there is no bus service on Sunday, & a taxi is €15. It would’ve been a perfect stay had my booking choices not been taken away from me. (And I was told my ‘classic double’ room had been booked with no view, there has never been an option for a view with that room type & all view from this hotel are beautiful & there are terrace to enjoy too.)
Stayed 2 nights in Sep 2021

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Cortona
Nice hotel in Cortona. Great views from the breakfast room and the terrace. Good service and clean facilities. Only certain rooms have that gorgeous view of the Toscan countryside so make sure you book one of those (at an extra cost). Those without view are a bit claustrophobic and dark.
Stayed 1 night in Jul 2021

8/10 Good

Tiffanie

Liked: Cleanliness
Views were beautiful!
Great location when traveling to Cortona. Beautiful views & everything is in within easy walking distance. The travel boasts 4 stars... Maybe this was true years ago. The hotel was probably beautiful in its prime, but really needs some updates (besides pretty pictures and furniture). Our room was very small although the view from our balcony was gorgeous. The TV was too small to comfortably watch. The bathroom is small and the shower leaked all over the floor. The staff were nice, but would have been a bit warmer. Breakfast was continental style, you chose what you'd like from a sheet and upon arriving you were provided with your selections. Overall, our stay was okay.. I'd like to stay at one of the other hotels in the area.
Stayed 4 nights in Oct 2020

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Casper

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Completely overrated.
This is a barely 3-star hotel masquerading as a 4-star. Despite singing praises to its wonderful view, our room faced the city wall, and we had to pay extra to be moved across the hall to a room with a view. Front line staff were not particularly friendly, but got better over the three days we stayed there. Staff in the breakfast room were surly and watched everyone like policemen. Breakfast was the worst experience of all our hotels for our two week trip - the variety was well below what we found at 3-star hotels, and the so-called "hot"part of the breakfast consisted of cold scrambled eggs and cold vienna sausages cut in half. No variation, no improvement. The extractor fan in the bathroom sounded like a diesel generator. The walls are paper thin. you could hear the neighbors talking in their rooms. I cannot remember when I last saw such a tiny TV screen. The room size was at best 3-star size, not the extra space we came to expect from 4-star hotels. Overall a very unhappy stay, I would not recommend this hotel at all.
Stayed 3 nights in Dec 2019

8/10 Good

Rebecca, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly priced and placed. I would definitely stay with this hotel again.
Stayed 1 night in Dec 2019

10/10 Excellent

Yuya

Stayed 1 night in Dec 2019

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Best combo of car access and beautiful view
The views are incredible, whether you get a room with valley view or just enjoy from the balcony or breakfast area. You can easily drive right up to the door to drop bags. It is an easy escalator ride from the free public parking lot. San Luca is convenient to the pedestrian pleasures of Cortona.
Stayed 2 nights in Oct 2019

10/10 Excellent

Derrick, Saint Petersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay was as special as our first warm friendly staff and terrific location. See forever from the balcony rooms and breakfast room.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend Hotel San Luca. It’s in a very convenient location and offers spectacular views of the valley below. The breakfast they offered was a nice selection and there is a gorgeous view as you sit and eat. The staff was very kind and courteous, and they made us feel welcome. My son has dust mite allergies and the carpet in the room was really aggravating them after our first couple of nights. I asked housekeeping if the could dust and vacuum the room when they cleaned it to help alleviate the issue and they agreed. Then a few minutes later the front desk called and offered for us to change to a room without carpet. It was a little more per night but I gladly paid it and we changed rooms. I was very thankful that they offered us that option and my son had no issues once we moved to the other room. I would definitely stay here again if I have a chance to go back to Cortona.
Stayed 10 nights in Oct 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location!
Hotel San Luca is located in a wonderful location in Cortona overlooking the beautiful valley below. The view from our balcony was spectacular! The hotel itself was very nice, the breakfast was good. The only issue we had was the size of the room which was very small. Nevertheless, I would recommend this hotel
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and caring when I had difficulties.
Stayed 3 nights in Oct 2019

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, it was hard to find at night and the GPS was taking us in circles, but we met some locals that were very nice in showing us the way. Breakfast was good, wish we had spend two nights there.
Stayed 1 night in Sep 2019

8/10 Good

Christie

Liked: Cleanliness, staff & service
A little rough but gorgeous gem.
What a lovely hotel with amazing views from the breakfast room and lobby. The room we had was a standard double. The bedding was a little rough and the light in the bathroom didn’t work. The staff is friendly and responsive. We would stay again, the location. Can’t be beat!
Stayed 1 night in Sep 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It an amazing holiday thanks to this beauty hotel. It might not have all the mod cons but the staff, our room and most importantly the view was amazing. I’ll definitely recommend this place to my friends and family
Stayed 7 nights in Sep 2019

10/10 Excellent

Monavvar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is excellent and service was very good, room was clean and very good breakfast.
Stayed 1 night in Sep 2019

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We all were checking out at the same time on Sunday morning creating a traffic jam at the elevators. There was also just one clerk at check out time creating more extended wait times.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, the complimentary breakfast was a plus!
Stayed 1 night in Aug 2019

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly outstanding.
The hotel position right on the lake is amazing. The manager Christian was very very helpful and did all he could to make our stay very memorable. Location to Mt Rigi could not be bettered. We highly recommend this hotel.
Stayed 2 nights in Aug 2019

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay as always!
I have stayed here 5 or 6 times. It's always a pleasure. The new breakfast room is lovely, and the food selection is very good. You have a fantastic view as well.
Stayed 1 night in Aug 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, breathtaking views
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+Incredible views -Air con could be more effective
Stayed 5 nights in Jul 2019

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019