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Reviews of Hotel Serwir

4 out of 5
Hotel Serwir
Koningin Astridlaan 57, Sint-Niklaas

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 273 reviews" "
Rating 8 - Good. 135 out of 273 reviews" "
Rating 6 - Okay. 37 out of 273 reviews" "
Rating 4 - Poor. 14 out of 273 reviews" "
Rating 2 - Terrible. 6 out of 273 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Business traveller
Quite dated room. No tea making facilities or water provided in the room. Quite expensive bar food menu.
Stayed 1 night in Jan 2024
Response from Stijn, Front office on 3 Feb 2024
Dearest,Thank you for your review. Tea facilities and water are provided in our superior rooms.Kind regards,

6/10 Okay

Wayne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Stijn, front office on 21 Jan 2024
Dearest,Thank you for your review.

10/10 Excellent

Alaistaire

Travelled with family
Liked: Property conditions & facilities
Good parking, clean and comfortable
Stayed 1 night in Oct 2023
Response from Stijn, Front office on 27 Oct 2023
Dearest,Thank you for your review. We are very glad you enjoyed your stay at Hotel Serwir and hope to welcome you again in the near future.Kind regards

4/10 Poor

Terry

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Our room was in the older "main" building and the quality of this room was inferior to rooms in the "new" building.
Stayed 1 night in Sep 2023
Response from Stijn, Front office on 27 Oct 2023
Dearest,Thank you for your review. In the new building we only have superior rooms. Those are finished with other high end interior but they also go with another price than your room in our main building. Kind regards,

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was vert clean. Meal in the hotel restaurant was too expensive for the quality of the food, and staff was aged men, but with no apparent experience.
Stayed 1 night in Oct 2023
Response from Front Office on 23 Oct 2023
Dear guestThank you for your feedback.Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. I will transfer your remark about the restaurant to the F&B department.We would be happy to welcome you again soon!Have a nice day!Front OfficeHotel Serwir

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not for leisure stays
Ok hotel. Bed not comfortable, plastic bed cover so very hot to sleep and hard bed. Despite photos dated decor. No tea and coffee in room. 4 star hotel would presume is more for business
Stayed 2 nights in Sep 2023
Response from Front Office on 10 Oct 2023
Dear guestThank you for your feedback.Nice to hear you were satisfied about our hotel.Thank you for your suggestions and remarks about the rooms. We will take care of them for the future.We would be happy to welcome you again soon.Have a nice day!Front OfficeHotel Serwir

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast..
Stayed for 4 nights, arrived Thursday afternoon, been up since 4am so wanted a quick power-nap, got into bed to be greated by heavy hammer drilling, this went on for quite a while so contacted the reception just to see how long it would be going on, we were told there was no drilling in the hotel and it must of been outside, clearly this wasn't true as it was coming from the next room.... apart from this the hotel was great especially the breakfasts....
Stayed 4 nights in Jul 2023
Response from Stijn, Front office on 1 Aug 2023
Dearest,Thank you for your review. Kind regards,

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Office on 27 July 2023
Dear guestThank you for your feedback.Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon!Have a nice day!Front OfficeHotel Serwir

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Stijn, Front office on 11 July 2023
Dearest,Thank you for your review. We are glad you enjoyed your stay at Hotel Serwir and hope to welcome you again in the future

10/10 Excellent

Keyhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was above my expectations. Nice place and friendly staff.
Stayed 1 night in Jun 2023
Response from Joy on 27 June 2023
Hello KeyhanThank you so much for your review.We are happy that you had a lovely stay.Kind regardsJoy

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Very Convenient one night stopover on longer road trip into Europe. Reception was good, evening meal was very good and service throughout was excellent. The room was comfortable and clean and breakfast was very good. Nothing to complain about.
Stayed 1 night in Jun 2023
Response from Front Office on 15 June 2023
Dear guestThank you for your feedback.Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon!Have a nice day!Front OfficeHotel Serwir

10/10 Excellent

james

Stayed 1 night in May 2023
Response from Front Office on 1 June 2023
Beste gastBedankt voor uw feedback.Fijn te horen dat jullie een fijn verblijf in ons hotel gehad hebben. Ons hele team doet steeds zijn uiterste best om onze gasten te verwennen en hen een fijne ervaring te bezorgen. Het doet ons deugd te horen dat jullie dit gewaardeerd hebben. Wij hopen jullie dan ook in de toekomst opnieuw te mogen verwelkomen.Nog een fijne dag!

8/10 Good

Naser

Stayed 4 nights in Feb 2023
Response from Front Office on 27 Feb 2023
Dear guestThank you for your feedback.Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon!Have a nice day!Front OfficeHotel Serwir

10/10 Excellent

Julia

Stayed 1 night in Jan 2023
Response from Front Office on 23 Jan 2023
Dear guestThank you for your feedback.Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon!Have a nice day!Front OfficeHotel Serwir

10/10 Excellent

Danniel

Stayed 2 nights in Dec 2022

4/10 Poor

Katie

Business traveller
Disliked: Property conditions & facilities
Very disappointing stay
Very disappointing stay. Although advertised as a 4 star hotel, there were several issues with our stay. The hairdryers did not work (to which I was only offered a part broken tiny travel hairdryer), the only iron available was broken too and leaked water all over my clothes. The rooms are very dated with leaks from the showers, uncomfortable pillows, very dim and dark lighting and leftover sweets from prior guests were left in one of the rooms which makes me doubt that they were thoroughly cleaned (this seems to be common as mentioned in other reviews too). The housekeeping ladies were quite rude to my colleagues and the older lady receptionist was extremely rude, calling my colleagues room saying that they would be charged a fee if they were 1 minute past the check out time (very strange given that they had not reached the check out time yet). When I asked the receptionist for some advice about getting trains in Belgium, she just said that she doesn’t take public transport instead of trying to help in any way, you expect a little more from a customer service perspective from a 4 star hotel! Only plus was the good breakfast.
Stayed 2 nights in Nov 2022
Response from Stijn on 7 Dec 2022
Dearest,Thank you for your review. It helps us to optimize the guest experience. New irons are available. I already gave your complaints through to are housekeeping instructor. Check out time is at 11hrs as mentioned in the information in the rooms as well. My colleague indeed contacted your colleagues at 12 hrs.Kind regardsStijnFront office

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nice friendly staff
Good location between the city and the shopping Mall, good breakfast and good restaurant, friendly staff.
Stayed 5 nights in Nov 2022
Response from Stijn on 17 Nov 2022
Dearest,Thank you for your review. We enjoyed your kind words and hope to welcome you again in the near future.Kind regards,StijnFront Office

10/10 Excellent

Cara

Stayed 3 nights in Aug 2022
Response from Front Office on 14 Nov 2022
Beste gastBedankt voor uw feedback.Fijn te horen dat jullie een fijn verblijf in ons hotel gehad hebben. Ons hele team doet steeds zijn uiterste best om onze gasten te verwennen en hen een fijne ervaring te bezorgen. Het doet ons deugd te horen dat jullie dit gewaardeerd hebben. Wij hopen jullie dan ook in de toekomst opnieuw te mogen verwelkomen.Nog een fijne dag!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Office on 13 Sept 2022
Dear guestThank you for your feedback.Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon!Have a nice day!Front OfficeHotel Serwir

10/10 Excellent

LIVIU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Stijn on 17 July 2022
Dearest, Thank you for your review. We are very glad our hotel pleased you so much. We hope to see u soon, Kind regards, Stijn Front Office

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Front Office on 14 July 2022
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon! Have a nice day! Front Office Hotel Serwir

8/10 Good

Effi

Travelled with family
Liked: Cleanliness
Stayed 1 night in Apr 2022
Response from Front Office on 2 May 2022
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon! Have a nice day! Front Office Hotel Serwir

10/10 Excellent

SARFERAZ

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Front Office on 31 Mar 2022
Beste gast Bedankt voor uw feedback. Fijn te horen dat jullie een fijn verblijf in ons hotel gehad hebben. Ons hele team doet steeds zijn uiterste best om onze gasten te verwennen en hen een fijne ervaring te bezorgen. Het doet ons deugd te horen dat jullie dit gewaardeerd hebben. Wij hopen jullie dan ook in de toekomst opnieuw te mogen verwelkomen. Nog een fijne dag! Front Office Hotel Serwir

8/10 Good

Obada

Liked: Room comfort
Stayed 2 nights in Nov 2021
Response from Front Office on 6 Dec 2021
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon! Have a nice day! Front Office Hotel Serwir

8/10 Good

Mugurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to my business interest!
Stayed 4 nights in Nov 2021
Response from Front Office on 6 Dec 2021
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon! Have a nice day! Front Office Hotel Serwir

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed with Hotels.com and Hotel Serwir
The hotels.com website caused me to book the wrong night. I pressed cancel but it didn't work. Now hotels.com are refusing to refund me. The hotel's systems were down, forcing us to wait in the foyer. They tried to charge us for having a cup of tea while we waited. The receptionist kept blaming their IT people, clearly unaware how customer service works (hint: when you're the face of the hotel you own the problem). When we finally got a room we found a 70's style brown room that was so dark we could barely see. There were no power sockets near the bed. The bedside lamps were too dim to read by. The bed and pilllows were far too soft so we felt we were being swallowed. Not an enjoyable stay at all.
Stayed 1 night in Nov 2021
Response from Front Office on 29 Nov 2021
Good afternoon hotels.com informed us that they will refund you for this 2nd booking. We hope you already received the money. Our apologies again for the inconvenience! Kind regards Front Office Hotel Serwir

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
One night stay with my son. Excellent!
Stayed 1 night in Nov 2021
Response from Front Office on 23 Nov 2021
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon! Have a nice day! Front Office Hotel Serwir

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2021
Response from Front Office on 25 Oct 2021
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. Our entire team always does its utmost to spoil our guests and to give them a pleasant experience. We are pleased to hear that you have appreciated this. We would be happy to welcome you again soon! Have a nice day! Front Office Hotel Serwir

8/10 Good

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Front Office on 11 Oct 2021
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. We would be happy to welcome you again soon. Have a nice day! Front Office Hotel Serwir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Best place ever
Great place to stay. Quiet and peaceful
Stayed 1 night in Dec 2019
Response from Front Office on 11 Oct 2021
Dear guest Thank you for your feedback. Nice to hear you enjoyed your stay in our hotel. We would be happy to welcome you again soon. Have a nice day! Front Office Hotel Serwir

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. No kettle or coffee machine in rooms :-(
Stayed 1 night in Sep 2019
Response from Team Serwir on 26 Sept 2019
Dear Thank you very much for your recent stay in Hotel Serwir. We are happy to read that you enjoyed your stay with us. If you're planning on visiting us again, you may always ask reception for a kettle. Hope to see you soon!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, welcoming four star hotel. With a tasty breakfast offer.
Stayed 1 night in Jun 2019

8/10 Good

Joe

Liked: Staff & service
Not a bad hotel
Location good. Single room was poor and noisy from something external like an air conditioner
Stayed 1 night in Jun 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine - comfortable room and good service
Stayed 2 nights in May 2019

6/10 Okay

Mbuso

Disliked: Cleanliness, property conditions & facilities, room comfort
Service overall needs improvement
I’m fine with the place but the rooms are pathetic. Bed not comfortable and no information no coffee or tea . Breakfast you get rushed to leave once it’s after 10
Stayed 7 nights in Apr 2019

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Victoire

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is OK very business. Breakfast is expensive for what it is really, not great value there.
Stayed 1 night in Mar 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy room and good breakfast
Stayed 3 nights in Jan 2019

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant surprise
The hotel is comfortable and the food exceeded my expectation. There is a shopping center across the road which was also convenient as there was also a good restaurant and good selection of shops.
Stayed 1 night in Dec 2018

8/10 Good

Wendy, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok. Tv did not work the first day. Shower no where to hold on to. Water not flowing away quickly. Nobody to help with my lugguage nor evening nor day time.
Stayed 1 night in Nov 2018

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great service , reception staff very nice
Stayed 2 nights in Sep 2018

8/10 Good

Kevin, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a total of 4 nights in September via 3 separate reservations. The hotel is priced excellent for the value. My only suggestion would be to have employees speak quietly behind the new building on the services platform. The noise is very disturbing and one night an employee was speaking so loudly on their cell phone I had to call reception to report. All in all the experience was great and I would return. Great food in the restaurant and the staff needs to smile a bit more.
Stayed 1 night in Sep 2018

8/10 Good

simon

Fine. Single bed abit small.
Stayed 1 night in Sep 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Good hotel in close proximity to St Niklaas and not too far from Lokeren (15 mins drive) which is where we needed to get to for our wedding.
Stayed 3 nights in Aug 2018

8/10 Good

Kirsty, leicestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, attractive bar and restaurant
We needed a stop over on our travels, this hotel felt very comfortable and more of a treat! The addition of tea/coffee making facilities would have made it perfect.
Stayed 1 night in Aug 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, friendly staff.