Property grounds

Reviews of Hotel Stotsenberg

3.5 out of 5
Hotel Stotsenberg
Gil Puyat Ave corner Andres Soriano St, Clark Freeport Zone, Mabalacat City, Pampanga

Reviews

5.8
Rating 10 - Excellent. 7 out of 70 reviews" "
Rating 8 - Good. 14 out of 70 reviews" "
Rating 6 - Okay. 23 out of 70 reviews" "
Rating 4 - Poor. 15 out of 70 reviews" "
Rating 2 - Terrible. 11 out of 70 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Dorian, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet area. The hotel was clean and simple. Didn't check out the casino.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Buffet staff lacking
Hotel staff friendly, but a breakfast buffet staff lady was very rude and seemed somewhat lazy. When requested a refill of drink item, lady seemed bothered. Because of poor behavior, we won’t return. Many other hotels in area.
Stayed 2 nights in Oct 2022

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Julius, Baguio city

Travelled with family
Liked: Staff & service
Old and spooky
Stayed 1 night in Apr 2019

8/10 Good

Hannah

Liked: Cleanliness, staff & service, room comfort
The good thing we liked about our stay is the convenience of the location. However, there were some cons about this hotel: -the hotel was a bit old, and so were the amenities -the receptionists were a bit clueless, asking one another on what to do next -the service during breakfast was TERRIBLE. We had to wait for an hour and a half for 2 plates of food. And there were only 3 tables of people then, with 3 people each. 2 groups eventually left without waiting for their order However, the place was clean, the parking lot was huge, and the staff were friendly and entertained my toddler while waiting for our food.
Stayed 1 night in Mar 2019

4/10 Poor

NAPOLEON

Disliked: Staff & service, property conditions & facilities
We’re not coming back.
The staff on check in was a big disappointment. The breakfast the following morning was so late in delivery. The response to our efforts to follow up was unbelievable. We went to the front desk and was told, they are a different department. A different team.
Stayed 1 night in Mar 2019

8/10 Good

Priscilla margareth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Nice hotel with ammenities for the whole family like swimming pool, billiards, gym and basketball. Good location
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2019

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Better hotels are available.
The hotel is dated and in need of renovating. The pool was nice. The breakfast buffet was not free and the selection was very limited. Not recommended.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wouldn't let us check in a measly 15 minutes prior to our scheduled check in time. When I asked why they said they were "preparing the room". Our room had bugs in it, there were no hand towels, the shower curtain had mold on it, and there was no shampoo, conditioner, soap etc. I'm not sure what they were "preparing" because the room was disgusting.
Stayed 1 night in Feb 2019

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
No coffee, shampoo and soap are almost empty in its container. Toilet flush is broken, bathroom is stained. Towels are too old and stained too!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stained bathroom floors, stained floor towels, towels are old. Damaged Bathroom flush. Amenities are too far. Service request is not always available (housekeeping, plumbing).
Stayed 1 night in Feb 2019

6/10 Okay

Steven

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel but run down. For the price, it was okay. The best aspect was the service. All staff members where very kind and helpful.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing spectacular about the facilities, still needs to clean up more specially the bathroom and needs some update.. Staffs are very friendly and very courteous.
Stayed 1 night in Jan 2019

6/10 Okay

Vanessa, Los Angeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff had amazing customer service. The lobby, pool, and gym were nice, but the rooms were lacking comfort. The room was very spacious, but it lacked comfort. The bed sheets were old and dirty. When we pulled the comforter down, there was a bug crawling on the bed. The water pressure of the shower was low. The toilet didn’t flush well. The drain to the winked kept clogging up. They only gave us two towels when they knew there’d be 3 of us. This hotel has a ton of potential, the rooms just need to be cleaned up better and updated a little more...
Stayed 2 nights in Nov 2018

10/10 Excellent

Beth, LA

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel location is quite and the room is nice. Quick travel to the airport.
Stayed 1 night in Sep 2018

4/10 Poor

Arnold, Hawaii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom was flithy and the hotel is in disrepair. What a pity considering the property is huge and it is located inside Clark Freeport Zone.
Stayed 2 nights in Sep 2018

4/10 Poor

Zhonglan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is too old and the pictures and information online aren't true,those pictures must take 20 years ago.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel!
As per my sister, the place is quite, clean and very close to the place of the church and reception that she attended. She told me that she want to come back. The breakfast serve was good.
Stayed 1 night in Jun 2018

8/10 Good

Melanie

Liked: Cleanliness, staff & service
Okay bt can be improve
It was okay.though the hotel could help a bit of updating.the hotel looks old and not well maintain though clean
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Check in was a bit toxic. Had to wait about half an hour before the room was ready! Ordering room service is not available 24 hrs (up to 10 pm only)!
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and within the vicinity of my business visit
Stayed 1 night in Mar 2018

2/10 Terrible

Joe, Benicia, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is terrible! They don’t seem to connect to their customers!
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were worms in the room. We had to resort to stepping on them to kill them. Staying in a room with worms is gross.
Stayed 2 nights in Jan 2018

6/10 Okay

kitt, Philippines

Liked: Cleanliness
Disliked: Property conditions & facilities
Food at hotel lounge was very disappointing
We ordered a caesar salad and gave us a salad that was unfresh and the lettuce was almost near to expiry. And they replaced it with what we thought was a brand new "fresh batch", but after we have consumed almost half of it, we saw that some of the "unfresh batch" were still present at the bottom of the bowl.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
customer service was very bad. We booked a 1 night stay via online, when we are about to check in by 2 pm, the management can't provide us the room immediately, we have to wait until past 4 pm. they provide us with different alibis for the delay and one of the manager is unprofessional, lacks interpersonal skills, and unable to work under pressure.
Stayed 1 night in Dec 2017

6/10 Okay

Steven

Liked: Cleanliness
frank opinion
basic furnishing. This place is quite isolated from commercial area. Food choice is limited at the restaurant. Place not well maintain other than the lobby area.
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced for that area - very run-down...
Very run-down, very low level of service. While not expensive, still over-priced compared to other similar properties in that area.
Stayed 1 night in Oct 2017

6/10 Okay

Jojo, Las Piñas City. M. Manila

Disliked: Staff & service
The place is near to restaurants and parade ground
No available staff to guide us to our room. The room smells musty upon entering, it takes time before the old smell vanished.
Stayed 1 night in Oct 2017

6/10 Okay

Markus, Batangas

Liked: Staff & service
Average hotel near Clark Int'l Speedway
Hotel location is good as it is very near Clark International Speedway, where our car race was held. Parking space is wide and safe. However, hotel itself is old and outdated that my friends and I started scaring ourselves as if zombies will come out from the corridors. Also, there are just very limited food choices for breakfast.
Stayed 1 night in Oct 2017

4/10 Poor

jennyf66, Makati City, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as nice
Buffet breakfast was limited to hotdogs and corned beef. There was a live cockroach crawling on top of the hotdogs. The waiter just brought back the hotdog platter in the kitchen and it was never replaced. The waitet was not even apologetic. It seems to be a usual situation to them. I'll never come back to this hotel
Stayed 1 night in Oct 2017

6/10 Okay

Che, Phils

Disliked: Cleanliness
Pool
Kids enjoyed the pool. Near Clark speedway. Hotel is quite old and needs refurbishment. We didn't get the chance to enjoy buffet breakfast because of low occupancy.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Howard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Paid for upgrade , then checked out
The bedroom was old with musky smell , tiny TV , hardly any furniture as the wardrobe was just a bar across a small wall recess without coat hangers , no safety deposit box , creaky bed and the bathroom probably had not been renovated for decades as the floor and wall tiles were cracked . I ask to change rooms and had to pay PHP 2000+ a night. The new bedroom was large , still old but had wardrobe space . I had to ask for replacement kettle as current one broken. The shower had broken piece at the tap end squirting water in all directions, manager offered to fix but by then I decided to check out the next morning to find another hotel . Not only the room was poor , NO CASINO , I asked where the bar was on arrival , I followed instructions but it was closed. After drink and lunch elsewhere I returned to relax by pool and get a beer , no pool staff for towel as mentioned by reception. Just as I was about to leave pool I found staff and requested a beer , unfortunately they get it from sports bar but it's closed until 6.00 In the evening about 10.15 I decided to go to the sports bar and have a beer and do some iPad work , informed the bar closed at 10.00. Never saw another customer in my time there , in the morning I bought a coffee whilst waiting to check out - bitter taste , a bit like my experience at the hotel and similar I did not finish it . One positive, the staff were friendly
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

6/10 Okay

BERNARD H

Disliked: Property conditions & facilities
My stay I was comfortable, wonderful and there were no issues at all. I just noticed that the hotel is a bit old and way past its prime. It should consider upgrading to compete with other hotels within the area.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family getaway
Great very comforting though short vacation for my family

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
The selection of food on the menu was very limited. I wont stay there again

4/10 Poor

jim, fort worth

Disliked: Cleanliness, property conditions & facilities, room comfort
Old building in very run down condition
Booked a queen bed, got 2 doubles pushed togtether. Hotel has 2 sections, one new build the other is part of the old airforce hospital built in the 70's probably. I was placed in the old section. The room had not been painted in years, tile floor in bath was cracking. I would not take a shower due to the dirtiness and stains in the tub. Tv was about 20 inches with limited channels, Food was ok quaility but restaurant was moved to a different room each day and meal

8/10 Good

ARTURO, Baybay, Leyte

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
good!

6/10 Okay

Dionaly

Check in was fast. Staff were helpful. Nothing special about the room.

6/10 Okay

Tedmund OIiver

Liked: Staff & service

2/10 Terrible

Donald, clark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Too old and needs a major facelift
the hotel is old and needs an overall everything..there is mosquito's in the rooms..the bathroom smells..the food is discusting and i will never ever stay there again it's a total waste of money. and they have a casino there which is old and out of touch with reality..never again..

6/10 Okay

Winsper Tisha

Disliked: Room comfort

8/10 Good

jean, manila, philippines

Liked: Staff & service, property conditions & facilities, room comfort
nice hotel
this is our 2nd time to book this hotel..the first was just an-OK experience but the 2nd time...the hotel is much improved...the facilities and the services. the pool was clean and the atttendant gave us a towel for us to use while in the pool area. the breakfast buffet is good except that when we order an ala carte menu for my kid (pancake) - it took a long time, we have eaten almost eaten our breakfast when the food came out. to think that we're the first to order for an ala carte.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Angela Cutler, Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I Knew Better
This was our worst experience to date staying in a hotel. When we arrived to our room there were stains on the walls, floors, tub,no hand towels, and a sewer type smell coming from the bathroom. The AC did not cool down the room after being there for two hours. There were bugs flying around the room and the lobby where we had dinner. The internet service was so difficult and took us hours to get on the first time. Then they told us that the internet code was only good for one device and that we had to pay more for other devices. I do not recommend this place. The beds are also very uncomfortable.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Mike, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe accommodation at Clark
The good part of the hotel is that It has a public Casino. Although I did not gamble, I took advantage of the bar. The beers are cheap, like 55 pesos and the food are also relatively cheap, value for money. The staffs and the waitress in the casino are friendly as well. The only setback is the transportation. There is no cab there and you rely on the jeepney which passes by every 30 to 45 min. You can hire the hotel's limo but you pay like 300 to 400 pesos where else the jeepney cost only 13 peso to the main gate(the clubs) or to the mall. The hotel has quite an intensified gym equipment and a nice fun type of swimming pool. Overall, the hotel and its surroundings are a safe place as its located in the Air Force City and there are guards stationed every 5 km