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Reviews of Mercure Andorra

4 out of 5
Mercure Andorra
Carrer de La Roda, 2, Andorra la Vella

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 244 reviews" "
Rating 8 - Good. 107 out of 244 reviews" "
Rating 6 - Okay. 30 out of 244 reviews" "
Rating 4 - Poor. 16 out of 244 reviews" "
Rating 2 - Terrible. 5 out of 244 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jodie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Jodie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Misses the mark at every point. It may have been a 4 star when it was built but it hits at 2 star now, tired and dated. The best thing is the roof terrace, it is a beautiful area, with incredible views, which would be lovely to enjoy on a sunny day like today, however apparently it’s shut till 5pm? Which is not written anywhere? It says it’s dog friendly however, they can only go in the room. So our anniversary weekend away has been spent mostly separately, eating breakfast separately and using the roof terrace. We were woken up by a dog in another room barking nonstop, while presumably, the owner left the dog alone in the room to go eat breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Colin

Stayed 2 nights in Oct 2022
Response from Manuel Robles on 14 Oct 2022
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, great value, luxury hotel
This was one of the best hotels I have ever stayed in for the price. The room was spacious, clean, cool, and well-appointed. I would definitely stay here again! the food was quite good, and the location was perfect for me--less than 10 min from the main bus station and an easy walk to more shopping than anyone could ever need. Plus, it was easy to get to historical spots buildings and other busses to other parts of Andorra.
Stayed 1 night in Sep 2022
Response from Manuel Robles on 14 Oct 2022
Thank you for choosing us as your tourist destination, our staff strives every day to provide our guests with the best service. For this reason, this kind of comments encourage us to continue giving our best every day! We look forward to seeing you on a next occasion!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manuel Robles on 14 Oct 2022
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022
Response from Manuel Robles on 14 Oct 2022
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración.

10/10 Excellent

Troy

Stayed 3 nights in Jun 2022

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manuel Robles on 14 Oct 2021
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad
pretty good
Stayed 3 nights in Sep 2021
Response from Manuel Robles on 14 Oct 2021
Thank you for choosing us as your tourist destination, our staff strives every day to provide our guests with the best service. For this reason, these kinds of comments encourage us to continue giving our best every day! We are waiting for you on a next occasion!

10/10 Excellent

Paul

Stayed 1 night in Sep 2021
Response from Manuel Robles on 17 Sept 2021
Estimado Paul; Reciba un cordial saludo en nombre de todo el equipo de Prestigi Hotels, nos gustaría darle las gracias por compartir su experiencia, es un placer leer comentarios como el suyo. Hemos felicitado a todo el personal cuyo servicio ha contribuido en su felicidad durante su estancia. Esperamos que podamos darle la bienvenida nuevamente muy pronto! Saludos cordiales.

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viking
Nice Hotel very well located. Friendly staff
Stayed 2 nights in Dec 2020

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities.
Stayed 2 nights in Sep 2020

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas getaway
Great stay for a quiet Christmas getaway.The staff was friendly, attentive, and present.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
This was one of the cheaper hotels in Andorra. Very central with access to the main street from the 5th floor and near to all areas of interest. Very friendly reception staff. Room was good and comfortable. Cannot fault this place.
Stayed 1 night in Dec 2019

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again!
Close to the city centre and bus terminals. Amazing spa facilities like jacuzzi, sauna, hammam etc. The rooftop views are great. The room is well maintained. The wifi worked but you need to reconnect every now and then. No kettle in the room to make tea/coffee when it gets cold but there’s free water in the fridge.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful front desk. Great candies (like jolly ranchers but without the rough edges). I wish they sold the candies. Good wifi
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good condition. Additional facilities of gym and pools. On site parking, which is essential in Andorra if you’re travelling by car. Staff were efficient and helpful.
Stayed 3 nights in Sep 2019

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Check in told us about all facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Acceptable, not great
Hotel was fine - service was a bit lacking. All in all, an okay stay though I wouldn’t return.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring the city. Rooms are clean and comfortable, full bathtub, stable working WiFi, but extremely expensive onsite parking fees.
Stayed 1 night in May 2019
Response from Maxi Guaglianone on 30 May 2019
Dear Customer: Thank you for choosing us and for share your review with us. We are going to send your comments to the concerning Departments. We hope to receive you again soon. Best regards.

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break
Very nice hotel with friendly staff all the way through the hotel. It is very clean with great breakfast some thing for every one.Nice bar area for that relaxing drink at the end of your day. In a great location for places to eat and shopping.Good Wifi, fridge in your room.Would surely stay here again.
Stayed 1 night in Mar 2019
Response from Maxi Guaglianone on 22 Mar 2019
Dear Urzula: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

ANDREW, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

ANDREW, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

ANDREW, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Anne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city center.
Nice hotel, close to city center to enjoy view of montains and extensive shopping. Hotel great for family as there is pool and game/play area. Nice sun terrasse on roof with mini golf. Room was a good size for family of four. I can recommend ordering the breakfast which has a lot of choise.
Stayed 3 nights in Aug 2018
Response from Maxi Guaglianone on 20 Aug 2018
Dear Anne: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Dear Paul; Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were happy with the hotel. Good location. Staff friendly and attentive.hotel car park convenient. Would have liked to have tea and coffee making in the bedrooms.
Stayed 2 nights in Jun 2017
Dear Peter; Thank you very much for the kinds worths of our hotel. We hope we'll have the oppurtunity to sere you again soon! Best regards,

6/10 Okay

mu

Disliked: Staff & service, room comfort
Expensive with poor service and unfriendly staff
We traveled in south France from for 8 nights in April 2017. This is our most expensive night with worst feeling. The staff were not friendly with poor English for communication. They just want your money and don't make us feel welcome.
Thank you for sharing your opinion with us. We regret that the stay was not entirely to your liking for different reasons, but I guarantee that we will continue working harder and harder every day to reach the total satisfaction of our guests. Hoping to be able to receive you again and to change the perception experienced. Best regards,

6/10 Okay

Julian, Exeter

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Staying at this same hotel for 10+ years.......
We've been staying at this hotel while on motorbike trips for around ten years, as it's really accessible, has its own secure underground parking, and is pretty close to the main shops and bars. It's comfortable for the money, however I can't see that much has changed over the past ten years, apart from now being able to get free WiFi in the rooms instead of just in the lobby. Decor is a bit old hat, although in good order, the room TVs are still ancient CRT units - in spite of Andorra having endless shops selling a vast supply of duty free LCD tellies, and I have to say that meagre single pillow provided per bed is possibly the worst I've encountered in any hotel, anywhere. There's not even a second pillow in the cupboard - we had to ask reception twice to get this sorted out. Room was a bit stuffy and the aircon wasn't in operation (Oct), if you open the window for air there's quite a lot of traffic noise, which is inescapable in Andorra La Vella. Bathrooms are good and the showers excellent. The pool and sauna area is nice when the hotel is quiet, but I know that many of the large pool windows have been cracked and cloudy for at least two years, which is a shame given the surrounding mountain vistas. Breakfast is OK, if a little pricey. Overall, a reasonable hotel at reasonable money, but you'd probably be left wanting more from this outpost of the Accor/Mercure brand name. We'll certainly be considering alternatives for the next visit.

8/10 Good

alan, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a short break
Normally I stay nxt door same group.I enjoy both but for a drink I had to go next door. pleasant stay.overnight parking cost has been rising steadily but you get security for the car.always recommend either.

4/10 Poor

Rock, Andorra

Disliked: Room comfort
Poor choice if you care about comfort
First- the positives: The price was reasonable. The gym was good. The indoor pool was nice. The hotel itself is in a nice location. The major issue is the room; it's obvious the room layout was designed by some corporate committee at Accor (parent company of Mercure) who clearly did not take guest comfort into account. The bed is very uncomfortable. The room is cramped and in serious need of updating. The Internet is incredibly slow (very unusual for Andorra). Bottom line, the hotel is nice, but the rooms are not. It is NOT a four-star hotel. 2.5 to 3 stars perhaps.

8/10 Good

Ed, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Central and affordable
central to shopping and nice enough rooms. Accor members will not get points if booked via expedia.

6/10 Okay

Namwen

Good value for off season
A reasonable standard hotel chain for very low price in off season. I wouldn't want t pay any more for it in high season though.

4/10 Poor

G_S

Disliked: Staff & service, room comfort
Frugal services - go if you need to save money
Excellent location is all that this property can boast of. The front desk is very slow, cant speak English. Internet, though free, NEVER works - in rooms or in common PC area on level 5 - compound it with no mobile coverage for an international traveller in Andorra.They do not accept Amex. If you do not need anything except a clean room to sleep in, this place has no spectacular service to offer.

10/10 Excellent

juan miguel

Stayed 1 night in Jan 2024

6/10 Okay

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gentillesse du personnels, propreté,petit déjeuner complet
Stayed 2 nights in Nov 2023
Response from M. on 17 Nov 2023
Cher Philippe,Merci beaucoup d'avoir partagé votre expérience après avoir séjourné dans notre hôtel. C'est un plaisir que le traitement de notre personnel, nos installations et notre service aient pu vous surprendre et dépasser vos attentes. Nous nous réjouissons de vous accueillir à nouveau bientôtDaniela Barbosa

8/10 Good

MARINACH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sr. on 23 Oct 2023
Estimat Marinach,Gràcies per triar Mercure Hotel per a les vostres vacances a Andorra.Us agraïm que hàgiu compartit la vostra opinió amb nosaltres i esperem que hagueu passat una estada agradable.Esperem donar-vos la benvinguda aviat al nostre hotel.SalutacionsDaniela Barbosa

10/10 Excellent

Jessenia Jamileth

Stayed 1 night in Oct 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À la hauteur de nos attentes
Très bien situé, propre, tranquille. Personnel avenant et parlant plusieurs langues.
Stayed 1 night in Oct 2023
Response from Monsieur on 23 Oct 2023
Cher Andre,Merci beaucoup d'avoir partagé votre expérience dans notre hôtel Mercure. C'est un plaisir que le traitement de notre personnel, nos installations et notre service aient pu vous surprendre et dépasser vos attentes. Nous espérons vous accueillir à nouveau bientôt !CordialmentDaniela Barbosa

6/10 Okay

Bonnet Francis

Stayed 2 nights in Oct 2023
Response from Sr. on 23 Oct 2023
Estimat Bonnet Francis,Gràcies per triar Mercure Hotel per a les vostres vacances a Andorra.Us agraïm que hàgiu compartit la vostra opinió amb nosaltres i esperem que hagueu passat una estada agradable.Esperem donar-vos la benvinguda aviat al nostre hotel.CordialmentDaniela Barbosa

10/10 Excellent

ALEJANDRO BENJAMIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE OPCIÓN
Todo resultó perfecto, el hotel resultó más de lo que esperaba, muy limpio, la ubicaciín de lo mejor, las camas y almohadas muy confortables, el desayuno muy surtido y de buena calidad, la zono de la alberca muy bonita, y el estacionamiento muy adecuado.
Stayed 2 nights in Oct 2023
Response from Sr. on 16 Oct 2023
Estimado Sr. Alejandro,Muchas gracias por compartir su experiencia en el hotel Mercure y agradecerle por habernos elegido para su estancia.Para nosotros es un honor recibir opiniones de los huéspedes y más si podemos observar que hemos logrado superar sus expectativas.Nos alegra saber que toda nuestra dedicación contribuyó a hacer su estancia agradable!Nos encantaría darle la bienvenida pronto otra vez, así tenemos otra oportunidad para continuar sorprendiéndolo con nuestro hotel y servicios.Saludos cordiales.Daniela Barbosa

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sr. on 23 Oct 2023
Cher Monsieur Sylvain,Nous vous remercions d'avoir choisi Mercure Hotel pour vos vacances en Andorre.Nous vous remercions de nous avoir fait part de votre opinion et nous espérons que vous avez passé un agréable séjour.Nous attendon pouvoir vous recevoir prochainement dans notre hôtelCordialmentDaniela Barbosa

8/10 Good

Anette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Gilles Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023