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Reviews of Hampton by Hilton Amsterdam Airport Schiphol

3 out of 5
Hampton by Hilton Amsterdam Airport Schiphol
Neptunusstraat 1, Hoofddorp

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1002 reviews" "
Rating 8 - Good. 332 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Did not like the early morning fire alarm going off at 6am. and to wait outside. Also i think that they need to heat the plates up for breakfast will make food stay hotter longer. Thanks.
Stayed 1 night in May 2024
Response from Senna on 22 May 2024
Dear Paul,Thank you for taking the time to share your feedback regarding your recent stay with us at Hampton by Hilton Amsterdam Airport Schiphol.We are glad to hear that you found our location convenient, being close to the train station. We strive to provide a comfortable and pleasant experience for all our guests, and your feedback is invaluable in helping us improve our services.We sincerely apologize for the inconvenience caused by the early morning fire alarm. Your safety is our top priority, and while such events are rare, we understand how disruptive they can be. We are continuously reviewing our procedures to ensure minimal disruption to our guests.Regarding your suggestion about heating the plates for breakfast, we appreciate your input and will certainly consider it to enhance the breakfast experience for our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.With kind regards,SennaFront Office Team Hampton by Hilton Amsterdam Airport Schiphol

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Shenai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay, the only downfall would’ve been having the room next to the gym. You could hear the weights dropping on the floor, morning time and night time when other guest were using it.
Stayed 2 nights in Mar 2024
Response from NS on 12 May 2024
Good Sunday evening, our dear Shenai!Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that overall you had a fantastic experience at our hotel.We apologize for any inconvenience caused by the noise from the gym located near your room. Hope that next time we will be able to organise for you more peaceful stay. Hope to get one more chance from you, our dear Shenai.Warmly, Natali, Front Desk, Hampton by Hilton

10/10 Excellent

Atekeh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, close to airport, easy parking.
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Close to airport, everyone was helpful
Stayed 1 night in Apr 2024
Response from Natali, Front Office on 29 Apr 2024
Thank you a lot, dear Andrew, that you wrote good words for us! We sincerely appreciate it! And wait you to be back to Hampton by Hilton :)

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good access to airport. Good breakfast. Convenient.
Stayed 1 night in Apr 2024
Response from Your Hampton team on 3 May 2024
Dear Jeffrey,Many thanks for leaving us a good score about your stay in our hotel.It sounds like you had a convenient and efficient stay with us! We're glad to hear that our proximity to the airport and our breakfast met your expectations. If there's anything more we can do to enhance your experience in the future, please feel free to let us know. We appreciate your feedback!Kind regards,

10/10 Excellent

Shanaaz

Stayed 3 nights in Apr 2024
Response from Your Hampton team on 18 May 2024
Dear Shanaaz,Thank you for your excellent feedback! We're delighted to hear that you had a great experience. We look forward to welcoming you back soon!Kind regards

4/10 Poor

Herman

Disliked: Property conditions & facilities
In comparison to the hotels around way more expensive for no added comfort Even breakfast bad.
Stayed 1 night in Apr 2024
Response from Sylvia on 19 Apr 2024
Dear Herman,Thank you for the time to review your stay.I regret to find out that you were not satisfied with your stay, even with the extended complimentary breakfast.I hope we may welcome you back some time in the future.With kind regards

8/10 Good

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Your Hampton team on 14 Apr 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! We hope to welcome you again in the future.Kind regards,

8/10 Good

Mucomba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Your Hampton team on 11 Apr 2024
Dear guest,Many thanks for taking the time to leave us a comment about your stay. We wish you a great day!

10/10 Excellent

Arjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Your Hampton team on 9 Apr 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team! We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Mario, Beach Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 days… very nice property
Stayed 2 nights in Apr 2024
Response from Your Hampton team on 6 Apr 2024
Good day, dear Mario!Thank you for giving us 5 stars. We appreciate your feedback very much and wait for you to our hotel back again. Have a lovely spring weekend!Warmly, Team Hampton by Hilton

10/10 Excellent

Abdhesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a good stay
Stayed 1 night in Mar 2024
Response from Fenna on 2 Apr 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team! We hope to welcome you again in the future.Kind regards,

4/10 Poor

RICK

Disliked: Staff & service
Unfriendly
Stayed 1 night in Mar 2024
Response from Hampton by Hilton on 31 Mar 2024
Thank you for taking the time to review your stay with us.From your grades I can see that unfortunately we were not able to meet your expectations.We apologize for your experience, this is obviously not where we stand for.We hope that you will stay with us again in the future, so that we can show you how things can be done differently.Kind regards,

8/10 Good

elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get t from the airport. Great breakfast except for coffee. No option to get a black coffee. All ore mixed in machine according to kitchen staff.
Stayed 1 night in Mar 2024
Response from Hampton by Hilton on 23 Mar 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! Thank you for your compliments.We hope to welcome you again in the future.Kind regards,

8/10 Good

Craig, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very American .. free parking. The train to the airport and and to the city center is kind of expensive .. no shuttle .. standard Hampton Inn breakfast.
Stayed 2 nights in Mar 2024
Response from Hampton by Hilton on 18 Mar 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stood surrounded by a moat, very unique. Hotel was clean, modern, quiet, room lovely, bed comfortable, buffet breakfast well stocked with good variety of tasty fresh food, staff helpful. Location good near train station, also only twenty minutes walk to centre of Hoofddorp with plenty of dining options.
Stayed 3 nights in Feb 2024
Response from Hampton by Hilton on 10 Mar 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team! Thank you for your compliments.We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the rooms were very clean. The breakfast buffet was great to start the day energized.
Stayed 1 night in Feb 2024
Response from Fenna on 28 Feb 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! Thank you for your compliments about our hotel.We hope to welcome you again in the future.Kind regards,

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair priced hotel for what you get
Good option for price versus staying in city centre as train station close by for getting to City centre or elsewhere - Hotel staff are pleasant, breakfast was a little hit and miss but always plenty of items - housekeeping was a little more hit and miss as in missed us completely one day and did not clear away dirty dishes another day and left another key card in the slot on the other day. Odd that there was not mattress protector so you can feel the shape of the mattress but the bed was comfy. Personally not a fan of a sliding bathroom door that does not shut properly especially when sharing room with a child - A few comments but good for the price and despite the mentioned items I would stay there again - Uber to airport was only euro 15 on departure and the team kindly kept our bags. Better use a bus to Haarlem if you are planning to visit there it was a fraction of a price of the train. I have stayed in Hamptons elsewhere in the world and this was a little less comfortable and well set up than others.
Stayed 3 nights in Feb 2024
Response from Davina on 22 Feb 2024
Dear Nicholas,Thank you very much for taking the time to review your stay with us.Thank you for your compliments and comments about our hotel, this is how we can improve.We hope to welcome you again in the future.Kind regards,

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an airport area hotel, but they have NOT had an airport shuttle for 3 years. We’ve stayed here several times pre-COVID and it’s a great facility and staff, and near train station. Airport shuttle should be part of their offering.
Stayed 1 night in Feb 2024
Response from Fenna on 15 Feb 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your rating with my team! Thank you for your compliments on our staff.We hope to welcome you again in the future.Kind regards,

8/10 Good

Shanur

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. The nearby train station gave use easy access to public transport.
Stayed 3 nights in Feb 2024
Response from Fenna on 15 Feb 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was satisfactory. I will therefore share your wonderful rating with my team! We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience. Good price.
Stayed 1 night in Feb 2024
Response from Fenna on 15 Feb 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team! We hope to welcome you again in the future.Kind regards,

6/10 Okay

Becca

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beds are soooo hard. Bad sleep
Hotel is nice and very nice breakfast but omg. The beds are soooooo hard. I hardly slept at all. Woke up many times in the night finally got up at 7 as was so uncomfortable. I am afraid this hotel needs to improve the comfort of the rooms.
Stayed 1 night in Feb 2024
Response from Fenna on 15 Feb 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! Thank you for your compliments and comments about our hotel, this is how we can improve.We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fenna on 15 Feb 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team!We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Rida

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay very much. I appreciate the front desk staff especially Maria was very friendly and helpful
Stayed 1 night in Feb 2024
Response from Fenna on 15 Feb 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team! Thank you for your compliments on our staff.We hope to welcome you again in the future.Kind regards,

6/10 Okay

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No sleep due to mattress
Hotel is nice but the mattress was hard as a board. Hardly slept.
Stayed 2 nights in Feb 2024
Response from Fenna on 8 Feb 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! Thank you for your compliments and comments about our hotel, this is how we can improve.We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment and plenty seating and lots of choice for dining. Rooms well kept. Breakfast is good. Would definitely recommend and will book again if needed.
Stayed 1 night in Feb 2024
Response from Hampton by Hilton on 5 Feb 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team!We hope to welcome you again in the future.Kind regards,

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport.
The hotel was very convenient from the airport. One we found the Sprinter train, it was a short walk. We also appreciated the early breakfast time as we had an early flight.
Stayed 1 night in Jan 2024
Response from Fenna on 28 Jan 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. We hope to welcome you again in the future.Kind regards,

8/10 Good

Michael

Stayed 4 nights in Jan 2024
Response from Fenna on 22 Jan 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! We hope to welcome you again in the future.Kind regards,

8/10 Good

Kledion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton by Hilton on 17 Jan 2024
Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was satisfactory. I will therefore share your rating with my team! We hope to welcome you again in the future.Kind regards,

10/10 Excellent

Neil

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spacious and very warm room, not able to have under 19degrees , but were very clean . Staff were excellent, great breakfast. Transport from the train station or buses is a ten minute walk away, not very well signposted, but easy enough. A good place to stay if you don't mind travelling into Amsterdam, one stop on the train from Schiphol Airport.
Stayed 4 nights in Jan 2024
Response from Hampton by Hilton on 16 Jan 2024
Thank you very much for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. I will therefore share your grades with my teams! Thank you for your compliments and comments about our hotel, this is how we can improve.We hope to welcome you again in the future.Kind regards,

6/10 Okay

Firas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team Hampton by Hilton on 9 Jan 2024
Thank you for taking the time to review your stay with us.From your grades, I can see that your stay with us was satisfactory. We hope to welcome you again in the future.Kind regards,

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fenna on 9 Jan 2024
Dear Mark,We are glad to see that we have made you happy. We hope to see you again!

10/10 Excellent

Aftab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Fenna on 9 Jan 2024
Dear Aftab, We are very glad to see that we made you happy. We hope to see you again!

4/10 Poor

Jinghua

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
For two nights stay, the card-key didn't work for the whole time. It wasn't convenient for my family to go in and out of the room in these two days.
Stayed 2 nights in Dec 2023
Response from Team Hampton by Hilton on 9 Jan 2024
Dear Jinghua, We apologize for the inconvenience.This is not up to our standards. We hope to Welkom you again in the hotel. Kind regards,

2/10 Terrible

Carlton

Disliked: Staff & service
Not Again
My stay was not one that I would do over, missed my flight due to weather. I book for the night only to be told when I get there that I will be unable to get a key, if I leave my room they would have to let me hack in my room. The Hotel restaurant was not in service, and they provided no airport shuttle. I felt like a prisoner in the room.
Stayed 1 night in Dec 2023
Response from Team Hampton by Hilton on 2 Jan 2024
Dear Carlton, Thank you for your recent stay with us.We apologies for the inconveniences and the fact that We were not able to meet up to your expectations.We hope that your future experiences travelling will be good ones and that you are able to feel free at the hotels you will be staying at.We still hope to welcome you in the future.Kind regards,

6/10 Okay

Srinath

Travelled with family
We expected a better quality room from Hilton by Hampton considering the price and the location of the property is not in central Amsterdam. So we were left a little disappointed especially when we compared to our stay in Edinburgh in a similar location near the airport
Stayed 2 nights in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Srinath,We are sorry that you did not find your stay up to standards, if you would be so kind with elaborating on the aspects of your stay which you did not find of sufficient quality, we can start working on them right away.We hope we can avoid them for your next visit to Amsterdam, and we hope we can welcome you to the hotel again soon.With Kind Regards,

8/10 Good

Denis

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Denis,We are happy to see that you enjoyed your stay with us.We hope we can welcome you again for your next Amsterdam visit.With Kind Regards,

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Mark,We are over the moon to see that your stay was perfect.We hope we can welcome you again for your next Amsterdam visit.With Kind Regards,

10/10 Excellent

Deogratias

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Hampton team on 25 Dec 2023
Dear Deogratias,Many thanks for leaving us a very high score for your stay in our hotel. We were very pleased to have read that your stay in our hotel was up to your expectations.We wish to host you once more on the premises of our hotel and we would like to take the opportunity to wish you a Merry Christmas and a Happy New Year!Kind regards,

10/10 Excellent

Ronaldus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Ronaldus,We are over the moon to see that your stay was perfect.We hope we can welcome you again for your next Amsterdam visit.With Kind Regards,

10/10 Excellent

Bert

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel and easy access to train to from schip
Stayed 1 night in Dec 2023
Response from Your on 25 Dec 2023
Dear Bert,Many thanks for leaving us a great comment about our stay. We were very pleased to have read that your stay was up to your expectation.We wish to host you once more on the premises of our hotel in the near future.Merry Christmas and Happy New Year,

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Grace,We are over the moon to see that your stay was perfect.We hope we can welcome you again for your next Amsterdam visit.With Kind Regards,

10/10 Excellent

Wim Van

Liked: Cleanliness, amenities, property conditions & facilities
Very close to Schiphol. Excellent price for the Amsterdam area.
Stayed 1 night in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Wim,We are over the moon to see that you enjoyed your stay at our hotel. We are glad that the location and price were appropriate, and we hope we can welcome you again for your next visit in Amsterdam.With Kind Regards,

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Luis,We are over the moon to see that your stay was perfect. We hope we can provide you with another excellent stay for your next visit.With Kind Regards,

6/10 Okay

Dale

Liked: Cleanliness, amenities, property conditions & facilities
Thought it had better transportation links to AMS, but there was a sign suggesting to check to see if the train was running before you left for AMA. No longer has a shuttle. Made it fine to AMS, but i will stay elsewhere next time
Stayed 1 night in Dec 2023
Response from Your Hampton Team. on 5 Jan 2024
Dear Dale,We are sorry that the shuttle service information was not clear. We hope that you enjoyed your stay, and we are working on making it easier to reach the hotel to and from the airport. With Kind Regards,

10/10 Excellent

Kledion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and excellent staff.
Stayed 1 night in Dec 2023
Response from Front desk on 2 Jan 2024
Thank you for your feedback!We are happy to read that you had a excellent stay.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy hotel. Friendly staff. Only bad thing was shower hot water not very hot; cool on the evening, then no more than lukewarm in the morning
Stayed 1 night in Dec 2023
Response from Anas on 5 Jan 2024
Dear Andy,We are glad to see that you enjoyed your stay. We hope we can welcome you again soon at our facilities. Regarding the hot water, the issue is noted and fixed. With Kind Regards,Your Hampton Team.

2/10 Terrible

Trixie

The hotel gave our room away despite me letting them know our arrival plus be late, after 12am.
Stayed 1 night in Dec 2023
Response from Mido on 5 Dec 2023
Dear Trixie,From your figures I can see that unfortunately we were not able to meet your expectations.We apologize for your experience during your stay regarding your reservation.We hope that you will stay with us again in the future, so that we can show you how things can be done differently,Kind regards,Mido,Front desk agent.

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a business stay at Hampton, the staff were really nice during this stay.
Stayed 4 nights in Nov 2023
Response from Mido on 4 Dec 2023
Dear Derek,Thank you very much for taking the time to review your stay with us.From your ratings, I can see that your stay with us was completely satisfactory. I will therefore share your wonderful rating with my team. Thank you for your compliments on our staff.We hope to welcome you again in the future.Kind regards,MidoFront desk agent.