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Reviews of Generator Amsterdam

2 out of 5
Generator Amsterdam
Mauritskade 57, Amsterdam

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 1001 reviews" "
Rating 8 - Good. 391 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Myranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a deluxe king room , and it felt very much like a hotel. It was clean, the facilities were clean. It’s right next to a beautiful park. Not very close to the city centre, but taking the tram was fairly easy & it’s close by. The only negatives : check in was at 2pm, and my room wasn’t ready until almost 6pm. Also, if there was daily housekeeping , it was not very apparent they were there.
Stayed 3 nights in May 2024
Response from Front Office Crew on 7 May 2024
Thank you for your review, Myranda. It is great to see that you enjoyed your time with us. Generator Amsterdam

4/10 Poor

Elodie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adi on 8 May 2024
We appriciate your feedback. and hope that next time you will have a better experience Kind regards Generator Amsterdam

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great for a group booking, a really good price for 4 of us to have a room together. Everything was clean and comfortable, with a good on site cafe and a tram line about a 5 minute walk away. The hostel backs onto a big park as well which was nice in the good weather!
Stayed 4 nights in Apr 2024
Response from Adi on 30 Apr 2024
We're thrilled to hear that you enjoyed your group booking with us and found the price to be great value. It's fantastic that you found everything clean and comfortable, and we're glad you enjoyed our on-site cafe and the proximity to the tram line. The nearby park sounds like a lovely bonus! Thank you for sharing your positive experience, and we hope to welcome you and your group back again soon!

10/10 Excellent

Richard C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn't good. Overall it was a good experience. I would go back.
Stayed 2 nights in Feb 2024
Response from Adi on 21 Apr 2024
Thank you for the review :)

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hostel.
Stayed 5 nights in Apr 2024
Response from Adi on 21 Apr 2024
Thank you for the review we appreciate it :)

8/10 Good

Jade

Stayed 3 nights in Apr 2024
Response from Adi on 8 May 2024
Theank you for your review :)

8/10 Good

Harvey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adi on 21 Apr 2024
Thank you for the review

10/10 Excellent

caydyn

Stayed 3 nights in Apr 2024
Response from Adi on 8 May 2024
Thank you for your review Generator Amsterdam

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Adi on 14 Apr 2024
Thank you so much for the review :) Kind regards Generator Amsterdam

8/10 Good

Yasmin

Stayed 3 nights in Mar 2024
Response from Adi on 27 Apr 2024
Dear Yasmin, Thank you for taking your time to leave us a reviewGenerator Amsterdam

6/10 Okay

kunal

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Decent place to stay specially for travellers. Dont expect much in terms of service there is not even complementary coffee. They dont provide anything with room. You need to pau even for towel , lock & coffee. Nice clean and good stay
Stayed 3 nights in Mar 2024
Response from Front Office Crew on 31 Mar 2024
Thank you for your review. We are sorry to hear that you didn't find our property being good value for money. We always try to offer great experience at competitive prices. We hope you still enjoyed your time in Amsterdam . If you stay with us again, we will make sure we leave a better impression.Generator Amsterdam

4/10 Poor

miguel montanes

Liked: Staff & service
Disliked: Property conditions & facilities
I booked one of the pods, but it felt like a coffin as the ventilation system barely worked and was not properly sound proofed. Next to the pod room, there is some sort of a club, so the noise is unbearable.
Stayed 3 nights in Mar 2024
Response from Y.Rojas on 12 Mar 2024
Thank you for your feedback Annette. We’ll make sure to take your comment into consideration so we can do better next time. We hope to see you very soon! Generator Amsterdam

2/10 Terrible

Dennis Lamarr

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably one of the worst experiences ive ever had at a hotel. I will not return in the foreseeable future. Next time ill be more comfortable paying more for a better hotel than try to save and stay as such a terrible establishment. I arrived 40 minutes after my reservation and room still wasnt ready, i had to go bother reception to clean the room even though thier system said it was cleaned. I waited an additional 30 minutes to have access to my room. No apology from the staff just a is what it is attitude.
Response from Front Office Crew on 13 Feb 2024
I was really disappointed to hear about your experience with us. Our housekeeping team does work hard to keep everything looking at its best for guests. Our policy is to monitor the rooms and clean any rubbish.If you require extra cleaning, you can always mention this to our team at reception. We would love for you to give us another chance next time.Generator Amsterdam

8/10 Good

Vladyslav

Liked: Staff & service, property conditions & facilities
Nice place and stuff, but have lack of control of beds
Stayed 2 nights in Feb 2024
Response from Front Office Crew on 11 Feb 2024
Thanks for the lovely review! Seems like you really had a good time here with us and enjoyed our place! #GENlove

2/10 Terrible

Gwenyth

Liked: Cleanliness
Disliked: Staff & service
The rooms where generally okay not amazing the blinds didn’t close all the way and if you were on the top bunk you didn’t not have a privacy curtain for changing or light. We had multiple male stuff come into our room unaccompanied by females as well as they did not knock or acknowledge they were coming in the room. There is no lounge area to meet people or hang out it must be at the cafe and you must purchase something from it. I recommend paying for the breakfast in the morning it is very well done. The female staff were amazing I greatly appreciated them. The door in our room was linked to a glass room which was locked but was still open so we had a breeze the entire night. I recommend a different hostel closer to the central
Stayed 2 nights in Feb 2024
Response from Front Office Crew on 10 Feb 2024
Thank you for the Review. We noticed that you had issues with your stay and we tried our best to solve the problems during yoiur stay.I hope you enjoyed the complementary breakfast and the belongings you left behind we took care of them. We will defintely notify the staff memebers that you complimented them. kind regards,A. Rizwan

10/10 Excellent

Pui Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly, helpful and welcoming. The place is clean and great, awesome atmosphere! The individual pods are a great experience.
Stayed 2 nights in Jan 2024
Response from Front Office Crew on 6 Feb 2024
Glad to hear you had a great time with us, we hope to see you again soon! Generator Amsterdam

10/10 Excellent

Olivia

Stayed 1 night in Feb 2024
Response from nora on 24 Mar 2024
Thank you for your review. It is great to see that you enjoyed your time with us. Nora:)Generator Amsterdam

8/10 Good

Peter, Sheffield

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Bit annoying that you have to pay for towels to use, if I’d have know I’d have brought my own. €6 per person is asking way too much.
Stayed 4 nights in Jan 2024
Response from Front Office Crew on 31 Jan 2024
Thank you for taking the time to leave us a review. We appreciate your feedback. We hope to see you again very soon! Generator Amsterdam

10/10 Excellent

Hugh

Stayed 3 nights in Jan 2024
Response from Front Office Crew on 25 Jan 2024
Glad to hear you had a great time with us, we hope to see you again soon! Generator Amsterdam

10/10 Excellent

Samanta

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Mees on 11 Jan 2024
Glad to hear you had a great time with us, we hope to see you again soon! Generator Amsterdam

8/10 Good

Delyth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a great value stay lots of in house options for social, dining, drinks. Well placed to access central locations
Stayed 3 nights in Dec 2023
Response from Front Office Crew on 1 Jan 2024
Thank you so much for the positive review. We would love to welcome you back again soon! Generator Amsterdam

8/10 Good

Boy Alexander

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If booking via Expedia, then your payment is just processed via your creditcard (e.g. after the payment you don't have to worry anymore), so no problem if you book via this app. However, if booking via their own website, then your payment isn't really processed and claimed by the hostel. When you want to check in, you are told to pay for the booking at the reception, and you are told that the original payment for the booking isn't actually a payment but a failsafe for no shows. When you then pay for your booking, then your the original booking payment will be cancelled and the money returns to the creditcard/account. This is a really weird and inconvenient process, because [1] you can only pay by debit card at the reception (no cash, cc), [2] if someone else paid for the booking/trip, the actual guest might not even have credit to pay for the room, and [3] the cancellation of your booking payment is done manually and therefore prone to human error. Imagine that someone else pays for your booking, e.g. your boss or parent, and then you arrive at the hostel and suddenly you have to pay there, but you didn't bring any credit because the booking and payment are supposed to be done already. Then, you will not be able to check in because you can't 'pay' for the booking, while the original booking payment is not cancelled because you didn't check in. Also, they charge you €5 for a small can of supermarket beer (€1 or less around the corner).
Stayed 2 nights in Dec 2023
Response from Front Office Crew on 27 Dec 2023
Thank you for your review, Boy Alexander. We are sorry to hear that you didn't find our property being good value for money. We always try to offer great experience at competitive prices. We hope you still enjoyed your time in Amsterdam. If you stay with us again, we will make sure we leave a better impression.Generator Amsterdam

8/10 Good

Yena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they wouldn't charge for every little thing like €1 for a cup of hot water. Other than that, great place!
Stayed 2 nights in Dec 2023
Response from GEN CREW on 24 Dec 2023
Thank you for your review, Yena. We are sorry to hear that you didn't find our property being good value for money. We always try to offer great experience at competitive prices. We hope you still enjoyed your time in Amsterdam. If you stay with us again, we will make sure we leave a better impression.Generator Amsterdam

10/10 Excellent

Detlev

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, well maintained property. Great staff, and a fun place to stay.
Stayed 2 nights in Dec 2023
Response from Front Office Crew on 21 Dec 2023
Glad to hear you had a great time with us, we hope to see you again soon! Generator Amsterdam

6/10 Okay

Viktoriia

Stayed 1 night in Dec 2023
Response from GEN CREW on 21 Dec 2023
Thank you for your review. Please know that we are taking your points on board and will rectify the situation in the future. In the meantime, please feel free to contact me directly should you wish to share any further information. Generator Amsterdam

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GEN CREW on 5 Dec 2023
Thank you for your review, Paul. It is great to see that you enjoyed your time with us.

2/10 Terrible

Keonjae

Stayed 2 nights in Nov 2023
Response from GEN CREW on 21 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our property. We will make sure your comments are being passed back to the relevant team(s).Generator Amsterdam

10/10 Excellent

Betty, Randle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful in this stay. The property was so clean and the staff was extraordinary. There was a surprising mixture of all ages. There was so many activities for everyone to do. I stayed in the pods and it was amazing. Thank you so much for a memorable stay.
Stayed 1 night in Nov 2023
Response from Mees on 20 Nov 2023
Thank you so much for your kind review! It's really nice to see that you had such a great experience at our property! Generator Amsterdam

6/10 Okay

Emmanouil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and understandable!
Stayed 5 nights in Nov 2023
Response from Mees on 10 Nov 2023
Thank you for your review, Emmanouil. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Generator Amsterdam

10/10 Excellent

Natalie

Stayed 4 nights in Oct 2023
Response from nora on 27 Nov 2023
Thank you for your review, Betty. It is great to see that you enjoyed your time with us. Nora:)Generator Amsterdam

8/10 Good

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 12 nights in Sep 2023
Response from The dragon slayer on 1 Nov 2023
Thank you too :)

10/10 Excellent

Shashankh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much a very decent hostel to stay at. Would recommend it for people who are looking around for decent hostels to stay.
Response from Y.Rojas on 6 Nov 2023
Thank you for your review. It is great to see that you enjoyed your time with us. Generator AmsterdamY.R

8/10 Good

Gregory Rose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
Great stay, beds and pillows are really comfy, had very good sleeps. Bathroom is very modern and clean. Would have been good if the shower temperature could have been turned up more, it really wasn't hot enough. Also there was no way to open the window. They have a ventilation unit with a fan and temperature control, but at points it was quite hot and I wanted to turn the temperature down more but couldn't
Stayed 4 nights in Oct 2023
Response from GEN CREW on 27 Oct 2023
Dear Guest,Thank you for your review. We will share this with the store team to let them know how we are doing. You can always request at reception if there's anything not upto your expectation. Our mainteneace team is very fast and normally fixes these issues during your stay. thank you and see you again.Kind regards,Anuschay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GEN CREW on 23 Oct 2023
Dear Guest, Thank you for choosing Generator Amsterdam. We look forward to welcoming you in our beautiful city and wish you an amazing stay! If you need any further assistance please feel free to write us back. See you soon!Cheers,Front Office CrewGENERATOR AMSTERDAMMauritskade 57, 1092 AD, Amsterdam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GEN CREW on 23 Oct 2023
Dear Guest, Thank you for choosing Generator Amsterdam. We look forward to welcoming you in our beautiful city and wish you an amazing stay! If you need any further assistance please feel free to write us back. See you soon!Cheers,Front Office CrewGENERATOR AMSTERDAMMauritskade 57, 1092 AD, Amsterdam

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Crew on 18 Oct 2023
Thankyou for the feedback :)

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Minimalist room and it got very crowded in the downstairs cafe etc with many many traveling students. Everyone was pretty nice and location was excellent to city center. It was adjacent to a nice park.
Stayed 5 nights in Sep 2023
Response from Anuschay on 18 Oct 2023
Thank you for sharing your feedback. We apologize for the experience mentioned indeed this was'nt a pleasant experinece for you. Please get in touch with us directly so we can ensure your next visit exceeds your expectations. Thank you.Anuschay RTeam Generator Amsterdam

6/10 Okay

richard, Alamo

Liked: Cleanliness, staff & service
Likes: Good price. Center of the city. Loved the property location in a public park with a pond filled with all manner of ducks and birds. Up early to feed them. Grocery stores nearby. Good transportation close by. Dislikes: Staff gave wrong directions to location. Bed unmade on arrival. Request for lower bed (I had an injury) not honored. Charge to rent a towel. Geared to Gen Z'ers in terms of most occupants during my stay and all marketing - see how your daughter/son is using that European excursion courtesy of the bank of mom and dad. Overpriced extras. Place itself otherwise pretty ordinary.
Stayed 2 nights in Oct 2023
Response from GEN CREW on 18 Oct 2023
Thank you for a very detailed feedback. Highly appreciate your time.

2/10 Terrible

Mahrad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GEN CREW on 18 Oct 2023
Thank you for sharing your feedback. We apologize for the experience mentioned indeed this was'nt a pleasant experinece for you. Please get in touch with us directly so we can ensure your next visit exceeds your expectations. Thank you.Team Generator Amsterdam

6/10 Okay

Naomi

Liked: Cleanliness, staff & service
High end party hostel
It's a party hostel, and it's a good version of that, but it's pricey for what it is, and you have to pay extra for everything (a towel is €6 for example). Location is good and 6-bed dorm was fairly quiet.
Stayed 1 night in Sep 2023
Response from GEN CREW on 18 Oct 2023
Thank you for the feed back :)

8/10 Good

Suyu

Stayed 3 nights in Sep 2023
Response from Front Office Crew on 18 Oct 2023
Thankyou for the review :)

10/10 Excellent

Andy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GEN CREW on 1 Nov 2023
thank you for you review

10/10 Excellent

Shay

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good place in amsterdam
First time in the generator hostel Very nice clean room and bathroom I will be back again
Stayed 3 nights in Oct 2023
Response from GEN CREW on 6 Oct 2023
Dear Shay,Thanks for your feedback. We look forward to welcoming you back again soon!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place.
Stayed 4 nights in Sep 2023
Response from GEN CREW on 6 Oct 2023
Thanks for your feedback, Vanessa. We look forward to welcoming you back again soon!

8/10 Good

Rick

Liked: Cleanliness, staff & service
Staff was very helpful. Hostel living isn't for everybody.
Stayed 3 nights in Sep 2023
Response from GEN CREW on 6 Oct 2023
Thanks for your feedback, Rick. We look forward to welcoming you back again soon!

10/10 Excellent

Deon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a conference. Really nice and clean room. Better than I was expecting. The park outside and local area was quiet but still had a buzz. I didn't hear any noise from the club in the basement and there wasn't any real late night corridor noise. Very impressed
Stayed 3 nights in Sep 2023
Response from GEN CREW on 6 Oct 2023
Thanks for your feedback, Deon. We look forward to welcoming you back again soon!

6/10 Okay

Isaac

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Meh
Bit of a boring place to stay. Would be rubbish as a solo traveller. Towels are £6 for your stay which is way overpriced. No events really going on. Staff were okay but not overly helpful. Did the job for somewhere to sleep.
Stayed 4 nights in Sep 2023
Response from GEN CREW on 6 Oct 2023
Dear IsaacWe really appreciate your feedback . We will certainly take your feedback seriously, and we hope you will give us another chance!

10/10 Excellent

TAEYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GEN CREW on 6 Oct 2023
Dear Taeyu,We really appreciate your feedback. We will certainly take your feedback seriously, and we hope you will give us another chance!

4/10 Poor

Leandro

Disliked: Cleanliness, amenities, property conditions & facilities
Had poor to no supoort for check-in. Not everything was communicsted since the beggining. For example i didn't know towels were not included and that i had to buy padlock to use in the lockers. And of couse, i discovered little by little doing countless travel to reception, and facing a bug line everytime.
Stayed 3 nights in Sep 2023
Response from GEN CREW on 6 Oct 2023
Dear Leandro,Thank you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Generator Amsterdam. We would love for you to give us another chance next time.

8/10 Good

Natsuko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
staff
Stayed 2 nights in Aug 2023
Response from GEN CREW on 8 Oct 2023
Thanks a lot for taking the time to share your review and feedback! We hope to see you again in the future.