Ami Holidays from AU$1,765

Great stay in a very quiet part of town. Only stayed 1 night. Staff went above and beyond to work with a luggage forwarding snafu and held our luggage longer than we first anticipated. Pillows were not stellar— but encountered similar style in Hokkaido, so maybe it’s just a thing here in Japan.

I learned the hotel was opened a month before our stay, the whole place was impeccable, from reception to every space in the room. Staff is super friendly, spoke good English and made us feel welcome. If we get the chance to travel to Tokyo this is where we will stay.

The front desk staff were very polite, the room was very clean, and the location was convenient.

This was our first time staying in Ueno and our first time staying at a Monday hotel. We were a family of 7 (booked 2 separate rooms) and we loved our stay! Everything about it - the front desk staff, the room itself, housekeeping, closeness to train station, shopping, etc. - was amazing! Unfortunately our flight got cancelled/delayed 2 days due to Typhoon Jangmi, but the staff were able to help accommodate us for those 2 extra nights, which was really nice. Even if they couldn't, it would've been understandable. I highly recommend this specific hotel any day. We can't wait to come back. Thank you!!!

​This was our second stay at the Aoyama Grand, and just like before, everything was perfect. We stayed in Suite 246 and loved every single detail of the room. The mid-century modern decor is exactly my style, the beds are incredibly comfortable, and the minibar is a wonderful bonus. The restaurants are all excellent, and the bar on the fourth floor has fantastic drinks, good vibes, and great music. Having said all of that, what truly makes this place special is the staff. They are professional and courteous, yet warm and friendly, always doing their best to ensure you feel completely at home. I will definitely be staying at the Aoyama Grand again on my next trip.