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Really thought the staff here went out of their way to be helpful, especially Kristy (sorry if I’ve spent that wrong) We arrived late-ish and they made sure we were fed and watered. Nice food too!!! Good sized portions and well priced.
Room was lovely, really spacious and very clean
Catherine
Stayed 1 night in Apr 2024
Response from The Atura Albury Team on 3 May 2024
We appreciate all your feedback Catherine and are so pleased to hear you enjoyed your stay. We hope you return again one day and travel safe until then!Warm regards, The Atura Albury Team
Great location close to lots of things to do. Lift out of action so a bit of waiting but a good place to stay
LEANNE
Stayed 2 nights in Apr 2024
Response from The Atura Albury Team on 3 May 2024
We really appreciate the honest feedback Karen. We have been replacing our aging lift system. This has been 12 months in the works and we are now in the final stages of keeping this iconic Albury Building aging gracefully!We do hope to see you again as we have some other exciting upcoming changes!Warm regards, the Atura Albury Team
Thank you kindly for taking the time to review your stay at Atura Albury Rhiannon. We hope to see you again soon.Warm regards, the Atura Albury Team
8/10 Good
Karen
Travelled with family
19 Apr 2024
Liked: Amenities
Very nice place to stay
Karen
Stayed 2 nights in Apr 2024
Response from The Atura Albury Team on 3 May 2024
Thank you for the feedback Karen. We truly appreciate this and hope to see you again.Warm regards, the Atura Albury Team
8/10 Good
Andrew
15 Apr 2024
Andrew
Stayed 1 night in Apr 2024
Response from The Atura Albury Team on 5 May 2024
We appreciate your feedback Andrew. We hope you return to our Hotel in the future and please travel safe until then.Warm regards, The Atura Albury Team
10/10 Excellent
Meg
Travelled with partner
12 Apr 2024
Clean nice room aesthetics especially lighting. Wonderful bed and friendly check in.
Meg
Stayed 1 night in Apr 2024
Response from Atura Albury Team on 3 May 2024
We love hearing feedback like this Meg! We hope you return to our Hotel as we truly enjoyed having you here!Warm regards, the Atura Albury Team
6/10 Okay
Nerrida
Travelled with partner
10 Apr 2024
Liked: Staff & service
The property is old and very dusty.
The beds are very comfortable but the sheets don't stay on.
Nerrida
Stayed 1 night in Apr 2024
Response from The Atura Albury Team on 3 May 2024
We appreciate your feedback Nerida. Atura Albury is going through many updates both currently and in the future. We do hope you return to see the exciting changes coming to this iconic Albury Building.Warm regards, the Atura Albury Team
Response from The Atura Albury Team on 30 Mar 2024
Thank you so much for coming to stay and for letting us know you enjoyed your experience so much. We are also happy to hear your highlight was the service you received. This has made our day! See you again!Warm regards, The Atura Albury
Response from The Atura Albury Team on 30 Mar 2024
Thank you for your feedback Amanda. We really do appreciate our guests letting us know how their stay went. We do hope to see you again in the future!Warm regards, The Atura Albury Team
We have stayed here 3 times and always enjoy the large rooms and the convenience of being able to walk with everything close by. But we were not keen on the checking in and out via a machine! We would much prefer a real person but it was easy enough to do. But nothing beats a friendly receptionist.
Diane
Stayed 2 nights in Feb 2024
Response from The Atura Albury Team on 25 Mar 2024
Thank you for reviewing your stay Diane and your honest feedback/ Please know that you are absolutely welcome to check in and out direct with a staff member. We are definitely not taking away the human contact that many of our guests love as past of their stay.We have enjoyed very much having you stay and do hope you continue to prefer Atura Albury as your go to stop in Albury! Warm regards, The Atura Albury Team
10/10 Excellent
Vivienne
11 Feb 2024
Vivienne
Stayed 1 night in Feb 2024
Response from The Atura Albury Team on 23 Feb 2024
We love to see reviews like this! Thank you Vivienne. We are all so happy to hear you enjoyed your time with us and really hope you visit us again soon.Warmest regards, The Atura Albury Team
Response from The Atura Albury Team on 23 Feb 2024
We appreciate the time you have taken to give such honest feedback. Atura Albury has commenced the initial stages of some exciting upgrades. New Dream beds are now in every hotel room, our elevators have been replaced completely (one to go). The onsite restaurant is also now in the hands of a very talented new head Chef brining many changes throughout year to come.We very much look forward to bringing you further upgrades and changes as they happen as scheduled and we really hope your return to experience them all.Thank you for choosing to stay with us!Warm regards, The Atura Albury Team
Property is good if travel but not for family as limited option for kids to do.
Dining options are good and walkable from the Main Street in Albury
Navneel
Stayed 2 nights in Jan 2024
Response from The Atura Albury Team on 3 Feb 2024
Thank you for your feedback Navneel. We hope you enjoyed you anniversary and the well wishes from the Hotel.Please look into our family packages for future stays.We do hope the children enjoyed swimming in the pool and the games supplied in the reception area for numerous ages.The pool table is also free for all guests to use if you did not get a chance to use this.Atura Albury caters for all guests from corporate to families and we try hard to keep an even balance throughout the property. We are pleased to hear you enjoyed so much more of your stay and hope you travelled safely home.Warm regards, The Atura Albury
Great place
However was a shame we were not allowed to use the pool in the evening as they didn't have lights. It was a 33° night.
What told by one staff member we could and then td from another staff member we were allowed to be in there
Maggie
Stayed 1 night in Jan 2024
Response from The Atura Albury Team on 21 Jan 2024
Thank you for taking the time to review your stay Maggie. The outdoor pool generally closes at 9pm. This is partially for safety with the minimal outdoor night lighting though mainly to keep noise levels to a minimum for any rooms within the vicinity. On occasion we will extend open times slightly due numerous reasons such as excessive hot weather or heat waves, inhouse functions or maintenance though generally the pool hours are 6am until 9pm daily.We are disappointed that you received conflicting information on this occasion and have since set more transparent guidelines for the pool hours due of this.We do hope you return to stay with us at Atura Albury in the future and travel safe until then.Warm regards, The Atura Albury Team
The staff... brilliant. Friendly, efficient and helpful. The food was just okay...
Phillip
Stayed 2 nights in Jan 2024
Response from The Atura Albury Team on 14 Jan 2024
Thank you for the great review Phillip! Our staff enjoyed having you with us also and we hope to see you again soon. Warmest regards, The Atura Albury Team
The staff were very friendly and down to earth. The cleaning timetable/schedule was too early, our door was knocked on before 10am everyday and as early as 9 on one day.
Bjorn
Stayed 4 nights in Jan 2024
Response from The Atura Albury Team on 14 Jan 2024
Thank you for the great feedback Bjorn. We appreciate your honestly and have forwarded this information to the Housekeeping Manager for reviewal. We do hope you return again as we also enjoyed hosting you. Warm regards, The Atura Albury Team
8/10 Good
Amanda
8 Jan 2024
Amanda
Stayed 1 night in Jan 2024
Response from The Atura Albury Team on 29 Jan 2024
Thank you for your feedback Amanda. We do hope to see you again and travel safe! Warm regards, The Atura Albury Team
8/10 Good
David
8 Jan 2024
David
Stayed 1 night in Jan 2024
Response from The Atura Albury Team on 14 Jan 2024
Thank you for the great review David! We hope to see you again soon. Warmest regards, The Atura Albury Team
Parking and accessibility of getting luggage to and from the car and security of parking are my major downside to staying here. Very comfy rooms and beds.
Cara
Stayed 1 night in Jan 2024
Response from The Atura Albury Team on 14 Jan 2024
Thank you for the great review Cara! We hope to see you again soon. Warmest regards, The Atura Albury Team
Funky vibe and great customer service. We stayed here for two nights on our road trip from Sydney to Melbourne. Our kids enjoyed the swimming pool and loved the pancakes for breakfast.
Great location and walking distance to shops and the Murray river.
Adam
Stayed 2 nights in Jan 2024
Response from The Atura Albury Team on 14 Jan 2024
Thank you for the great feedback Adam! We are so happy to hear you enjoyed so much of your time here and we hope to see you again soon. Warmest regards, The Atura Albury Team
For an overnight stay in Albury, it was a great choice. Great location, convenient and easy check in/out and great sized room. Comfy bed, could have used more pillows but did the job.
Anthony
Stayed 1 night in Jan 2024
Response from The Atura Albury Team on 5 Jan 2024
Thank you for taking the time to review your stay Anthony. Extra pillows should be available in every room in the top of the wardrobe and please know that you can always request extra comforts such as pillow from our 24 hour reception. We are so please to hear you enjoyed so many more aspects of your time with us and look forward to greeting you again in the future. Warmest regards, The Atura Albury Team
Had a beautiful stay. Pool and room were excellent! Walking distance to everything as in the heart of Albury.
Only small downside is a requested a fan for the room. This was confirmed via email by Emily. However no fan was in the room and it was too late to ask when I realised.
Other than that a brilliant stay!
Shevonne
Stayed 1 night in Dec 2023
Response from The Atura Albury Team on 30 Dec 2023
Thank you for your review Shevonne. We are very apologetic to hear the fan was not placed in your room. A review of your reservation notes does have this information as you mentioned and we will look into how these details were missed. We are very pleased to hear you enjoyed so much else during your time here and we do hope you return to stay with us again in the future. Warmest regard, The Atura Albury Team
6/10 Okay
Geoff
28 Dec 2023
Geoff
Stayed 3 nights in Dec 2023
Response from The Atura Albury Team on 29 Jan 2024
Thank you for taking time to review your stay Geoff. We appreciate all feedback and hope we do see you again. Warm regards, The Atura Albury Team
4/10 Poor
Rebecca
27 Dec 2023
Rebecca
Stayed 3 nights in Dec 2023
Response from The Atura Albury Team on 28 Dec 2023
Thank you Rebecca for taking the time to review your stay. We hope to see you again!
The bed was terrible. Very low and uncomfortable. Bathroom so small could hardly move. No comfortable chairs to sit on Certainly would be looking elsewhere in the future.
Bev
Stayed 3 nights in Dec 2023
Response from The Atura Albury Team on 10 Dec 2023
Thank you for taking the time to review your stay Bev. Firstly we are sorry to hear you felt all these issues during your time with us. We are surprised to hear you found our brand new 'Dream Beds' uncomfortable. These have been a very recent addition to the Hotel, are a standard ensemble height and have so far proven very popular with guests.Your room type, the King Deluxe, has a 2 seater sofa plus a 2 seater dining table and chairs set. We are uncertain if it was the type of furniture, the angle it is set or there were structural issues that made you feel uncomfortable, however, our team is investigating all options that may have caused discomfort and whether we can make changes to make this better for future guests. Your feedback is appreciated Bev and we do listen so as we can make changes to ensure our guests are happy.We do hope you travelled safe to your next destination.Warmest regards, The Atura Albury Team
8/10 Good
Gaye
27 Nov 2023
Gaye
Stayed 1 night in Nov 2023
Response from The Atura Albury Team on 19 Dec 2023
We appreciate your feedback Gaye. We do hope to see you again and travel safe until then!Warm regards, The Atura Albury Team
Carpet needing replacement and walls aroundl lift need upgrade and step going into bathroom
bernadette
Stayed 2 nights in Nov 2023
Response from The Atura Albury Team on 10 Dec 2023
We really appreciate your feedback Bernadette. You must have a super vision into the future!You will be pleased to know new a new carpet style has been already selected and we have also started replacing every elevator in the Hotel brand new.You were also allocated one of the very few rooms that has not had a new level completed on the small lip from to the bathroom. All rooms will be completed in the very near future.Along with these, there are also some additional Hotel upgrades coming up and we cant wait to show you them all. We hope you do return to experience all the changes.Warmest regards, The Atura Albury Team
10/10 Excellent
Paul
25 Nov 2023
Paul
Stayed 1 night in Nov 2023
Response from The Atura Albury Team on 19 Dec 2023
Thank you for the great review Paul! We appreciate the time you have taken to do this and we hope to see you again soon.Warm regards, The Atura AlburyTeam
Thank you for the great review Lidia. We hope to see you again soon! Warm regards, The Atura Albury Team
8/10 Good
Ken
Business traveller
25 Nov 2023
Liked: Property conditions & facilities
Well located
Ken
Stayed 1 night in Nov 2023
Response from The Atura Albury Team on 10 Dec 2023
We appreciate the time you have given to give this great review Ken. We do hope to see you again. Travel safe! The Atura Albury Team
6/10 Okay
Verified traveller
Business traveller
21 Nov 2023
Liked: Cleanliness, room comfort
Good but could be better
Lobby in all sorts of disarray due to lifts getting upgraded. My request for a double bed wasn't even acknowledged. Breakfast being so expensive should have barrista made coffees included.
Verified traveller
Stayed 2 nights in Nov 2023
Response from The Atura Albury Team on 26 Nov 2023
Thank you for taking the time to review your stay. It is difficult to respond to your review fairly as you have posted anonymously. Atura is going through some changes to benefit our guests that have had and will continue to have minimum disruptions. One guest lift is currently not in use though our brand new staff lift has been opened up for guests. The our of lift is masked by colorful Atura theme mural and we really do apologies if this appeared as disarray to you.Breakfast is on par (& actually much less if pre-booked) with other hotels and even a la carte cafes in the area, 25 for the full buffet with coffee & tea included, though yes, high quality, individually made barista coffee is an additional cost. We hope you travelled safe to your next destination.
Response from The Atura Albury Team on 19 Nov 2023
Thank you for the great review Sig! See you next time :)
10/10 Excellent
srisenthan
12 Nov 2023
srisenthan
Stayed 2 nights in Nov 2023
Response from The Atura Albury Team on 10 Dec 2023
Thank you for the fantastic stay score and review Srisenthan! We really enjoyed having your stay and we do hope to see you again!Warm regards, The Atura Albury Team