Terrace/patio

Reviews of Terrace Hotel Adelaide

3.5 out of 5
Terrace Hotel Adelaide
208 South Terrace, Adelaide, SA

Reviews

8.4

Very good

Rating 10 - Excellent. 394 out of 1002 reviews" "
Rating 8 - Good. 434 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No were outside for smokers on or near site including bin
Stayed 4 nights in Mar 2024

6/10 Okay

Davina

Liked: Cleanliness
Disliked: Staff & service
A smile from employees would lighten the atmosphere. Crazy daily $10 rebate system if you don't have the room cleaned. Only you don't get the $10. I made a mistake booking this expensive stay.
Stayed 5 nights in Mar 2024
Response from Vishnu on 22 Mar 2024
Dear Davina,Thank you for your feedback. We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed very comfortable, wi-fi kept dropping out and there was no Infomation on facilities available.
Stayed 2 nights in Feb 2024
Response from Nure Tamanna- Duty Manager on 25 Feb 2024
Hi Jennifer,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the lovely review. We are glad to know that your stay was great. Hope you visit us soon again in the near future.Kind Regards,

10/10 Excellent

Marianne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable on the fourth floor.
Stayed 1 night in Feb 2024
Response from Simar on 24 Feb 2024
Hello MarianneGreetings!Thank you for your recent stay at Hotel Terrace and we value your feedback. We would love to see you back againWarm RegardsSimar Duty Manager

10/10 Excellent

Xuan Luan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vishnu on 16 Feb 2024
Dear Xuan,Thank you for your providing your feedback score.We hope to welcome you back in the futureKind regardsVishnu KrishnanFront Office Manager

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vishnu on 16 Feb 2024
Dear Karthik,Thank you for stay at the Terrace Hotel!We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

6/10 Okay

Yi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room has refurbished part yet some really outdated part, eg the room door doesn't properly so there was a lot of banging noise. Also the sound proofness isn't too good
Stayed 1 night in Dec 2023
Response from vishnu on 16 Feb 2024
Dear Team,Thank you for providing your feedback.We definitely share your feedback with the management.We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good facilities and location. Stayed a number of times
Stayed 1 night in Dec 2023
Response from Vishnu on 17 Dec 2023
Dear David.Thank you so much for your valuable feedback!We look forward to welcoming you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

8/10 Good

Ly Eng

Business traveller
Liked: Staff & service
Good location for city stay
Stayed 2 nights in Dec 2023
Response from Vishnu on 17 Dec 2023
Dear Wendy.Thank you so much for your valuable feedback!We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
It took 3 room changes in middle of the night to get one where the glass patio doors didn’t rattle despite me stuffing with tissues and locks and handles loose. Not an isolated case as others also complained at breakfast and the drafts caused whistling and the curtains to blow outwards. Staff were very understanding and accommodated my move each time but not much sleep. Also walls thin so noisy neighbours
Stayed 2 nights in Dec 2023
Response from vishnu on 17 Dec 2023
Dear Wendy.Thank you so much for your valuable feedback!We shall definitely share your feedback with the team and try to make necessary improvements.We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s okay, bed comfortable but AC wasn’t good and very tired decor
Stayed 2 nights in Dec 2023
Response from Vishnu Krishnan on 17 Dec 2023
Dear Julia,Thank you for your feedback.We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

6/10 Okay

Lee Fong

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was quite dusty when I first check in. The fridge has stain. So I literary has to clean the room especially the table top and shelves. I stayed for 14 nights but there was no free taxi to the airport while I check other hotel they do offer free taxi services to the airport. The staff were friendly and very helpful to attend to my request though.
Stayed 7 nights in Nov 2023
Response from Vishnu on 25 Nov 2023
Dear Lee,Thank you for your feedback.We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

10/10 Excellent

JOHN

Stayed 2 nights in Nov 2023
Response from vishnu on 14 Nov 2023
Thank you John for your wonderful feedback.Look forward to welcoming you back Kind regards,Vishnu KrishnanFront Office Manager.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nure Tamanna- Duty Manager on 7 Nov 2023
Hi Alan,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the review. We are glad to know that you had a great stay. Hope you visit us soon again in the near future. Kind Regards,

6/10 Okay

luci

Travelled with family
Liked: Staff & service
It was good for a quick stay but very basic! Bathrooms need revamping and it was quite noisy, not good soundproofing at all!
Stayed 1 night in Nov 2023
Response from Vishnu on 7 Nov 2023
Thank you Luci for your feedbackWe will definitely share your feedback with the rest of the teamKind regards,Vishnu Krishnan

2/10 Terrible

Jayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not great. Thankfully only a quick overnight start.
Stayed 1 night in Nov 2023
Response from Vishnu on 7 Nov 2023
Thank you Jayne.We are disappointed to read you had a disappointing stay with us.We hope to welcome you back to the future.Kind regards,Vishnu Krishnan

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort
Family visit
Stayed here last year before joining the Ghan. A bit disappointed that evening meals were not available this time and thought the alternative was too expensive, also thought there should have been more toiletries available in the room.
Stayed 4 nights in Oct 2023
Response from Vishnu on 7 Nov 2023
Dear Barbara,Thank you for your feedback.We hope to welcome you back in the future.Kind regards,Vishnu Krishnan

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Nure Tamanna- Duty Manager on 31 Oct 2023
Hi Cynthia,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the lovely review. We are glad to know that you loved your stay. Hope you visit us soon again in the near future.Kind Regards,

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the St Andrew’s Hospital and the city.
Stayed 2 nights in Oct 2023
Response from Nure Tamanna- Duty Manager on 14 Oct 2023
Hi Paula,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the review. We are glad to know that you have enjoyed your stay. Hope you visit us soon again in the near future. Kind Regards

8/10 Good

Rachel

Stayed 1 night in Oct 2023
Response from Vishnu on 7 Nov 2023
Dear Rachel,Thank you for your feedback score.Kind regards,Vishnu Krishnan

10/10 Excellent

Nuchanart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Nure Tamanna- Duty Manager on 4 Oct 2023
Hi Nuchanart,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the lovely review. Hope you visit us soon again in the near future. Kind Regards,

10/10 Excellent

Sunil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience thanks
Stayed 2 nights in Sep 2023
Response from Nure Tamanna- Duty Manager on 4 Oct 2023
Hi Sunil,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the lovely review. Hope you visit us soon again in the near future. Kind Regards,

10/10 Excellent

Wendy

Stayed 1 night in Sep 2023
Response from Nure Tamanna- Duty Manager on 14 Oct 2023
Hi Wendy,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the review. We are glad to know that you have enjoyed your stay. Hope you visit us soon again in the near future. Kind Regards

6/10 Okay

JACQUELINE

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It appears that they are doing up the hotel Some of the bathroom fittings are old and need a very good clean to get rid of the mould
Stayed 4 nights in Sep 2023
Response from Vishnu on 15 Oct 2023
Dear Jaqueline,Thank you for your feedback.We shall definitely address the above comments with the respective team member We hope to welcome you back in the future.Kind regards,Vishnu KrishnanFront Office Manager

8/10 Good

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to tram, shopping etc. Have stayed there many times.
Stayed 1 night in Sep 2023
Response from Shreyas on 29 Sept 2023
Hello Jodie,Thank you for taking the time to give us your feedback.We hope to see you again soon!Best Regards,Shreyas - Duty Manager

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities
It was just average for me
Stayed 3 nights in Sep 2023
Response from Nure Tamanna- Duty Manager on 18 Sept 2023
Hi Joshua,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the review. Hope you visit us soon again in the near future, so that we have the opportunity to make your stay more comfortable. Kind Regards,

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy Cleaners.
All good except cleaners were very noisy at 7ish on a Saturday morning. Talking very loudly.
Stayed 2 nights in Sep 2023
Response from Vishnu on 14 Sept 2023
Dear Anne,Thank you for your feedback and we will share it with the rest of the team.We hope to welcome you back in the future.Kind regards,Vishnu KrishnanAssistant Front Office Manager

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nure Tamanna- Duty Manager on 5 Sept 2023
Hi Loretta,Thank you for choosing to stay with us. We are glad to know that you had a pleasant stay with us. We look forward to your next stay.Kind Regards,

8/10 Good

Erica

Stayed 1 night in Aug 2023
Response from Nure Tamanna- Duty Manager on 5 Sept 2023
Hi Erica,Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the review. We are glad to know that you have enjoyed your stay. Hope you visit us soon again in the near future. Kind Regards

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Everything was amazing
Stayed 1 night in Aug 2023
Response from Ronu-Front Office Manager on 26 Aug 2023
Hi Christina,Thanks for the review and your recent stay with Terrace Hotel Adelaide. We are glad that you enjoyed your stay and found our team excellent. Looking forward to your next visit

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent
Stayed 2 nights in Aug 2023
Response from Shreyas on 24 Aug 2023
Hello Trevor,Thank you for sharing your feedback with us, we're glad to hear you had a comfortable stay with us.Best Regards,Shreyas - Duty Manager

8/10 Good

Judy

Stayed 1 night in Aug 2023
Response from Nure Tamanna- Duty Manager on 18 Aug 2023
Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the review. We are glad to know that you enjoyed the stay. Hope you visit us soon again in the near future. Kind Regards

10/10 Excellent

Garry and Sherrene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very pleasant staff did everything to please
Stayed 1 night in Aug 2023
Response from Nure Tamanna- Duty Manager on 18 Aug 2023
Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the lovely review. We are pleased to know that you loved our service. Hope you visit us soon again in the near future. Kind Regards

10/10 Excellent

Beth

Stayed 1 night in Aug 2023
Response from Shreyas on 24 Aug 2023
Hello Beth,We are glad you had a comfortable stay with us.Hope to see you soon again!Thank you,Shreyas - Duty Manager

8/10 Good

Sarah

Stayed 1 night in Jul 2023
Response from Nure Tamanna- Duty Manager on 18 Aug 2023
Thank you for choosing to stay at The Terrace Hotel Adelaide, also for the review. We are glad to know that you loved your stay. Hope you visit us soon again in the near future. Kind Regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jul 2023
Response from Nure Tamanna- Duty Manager on 29 July 2023
Hi Karen,Thank you for staying at The Terrace Hotel Adelaide. We are pleased to know that your stay was great. Hope you visit us soon again in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy location with polite and helpful staff. Would stay there again
Stayed 2 nights in Jul 2023
Response from Nure Tamanna- Duty Manager on 29 July 2023
Hi Michael,Thank you for choosing to stay with us and for the wonderful review. We are glad to know that you had a pleasant stay with us. We look forward to your next stay.Kind Regards,

10/10 Excellent

Kimberley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 1 night in Jul 2023
Response from Shreyas on 21 July 2023
Hello Kimberley,We're glad you had a comfortable stay with us.Hope to see you again soon!Thank you.

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location with quality facilities and friendly efficient service
Stayed 2 nights in Jul 2023
Response from Nure Tamanna - Duty Manager on 9 July 2023
Hi Tony,Thank you for staying at The Terrace Hotel Adelaide. We are pleased to know that your stay was great. Hope you visit us soon again in the near future. Kind Regards,

8/10 Good

Alice

Liked: Staff & service
No
Stayed 4 nights in Jun 2023
Response from Nure - Duty Manager on 6 July 2023
Hi Alice,Thank you for staying at The Terrace Hotel Adelaide. We are pleased to know that your stay was great. Hope you visit us soon again in the near future. Kind Regards,

10/10 Excellent

Shigeko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nure - Duty Manager on 6 July 2023
H Shigeko,Thank you for staying at The Terrace Hotel Adelaide and the wonderful review. We are pleased to know that your stay was great. Hope you visit us soon again in the near future. Kind Regards,

8/10 Good

Beryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Nure - Duty Manager on 6 July 2023
Hi Beryl,Thank you for staying at The Terrace Hotel Adelaide. We are pleased to know that your stay was great. Hope you visit us soon again in the near future. Kind Regards,

8/10 Good

Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Nure - Duty Manager on 6 July 2023
Hi Emile,Thank you for staying at The Terrace Hotel Adelaide. We are pleased to know that your stay was great. Hope you visit us soon again in the near future. Kind Regards,

10/10 Excellent

Dayne

Stayed 2 nights in Jun 2023
Response from Nure - Duty Manager on 6 July 2023
Hi Dayne,Thank you for staying at The Terrace Hotel Adelaide. We are pleased to know that your stay was great. Hope you visit us soon again in the near future. Kind Regards,

6/10 Okay

Henry

Travelled with partner
Liked: Cleanliness
Parking spaces are very tight. Water pressure in shower is poor. Shower head is too low for many people - short people OK.
Stayed 4 nights in Jun 2023
Response from Vishnu on 18 June 2023
Dear Henry,Thank you for your feedback.We hope to welcome you back in the future.Kind regards,Vishnu KrishanAssistant Front Office Manager

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2023
Response from Nure - Duty Manager on 6 July 2023
Hi Melissa,Thank you for staying at The Terrace Hotel Adelaide. We are pleased to know that your stay was great. Hope you visit us soon again in the near future. Kind Regards,

4/10 Poor

Tanya

Stayed 4 nights in Jun 2023

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness
A good value, clean hotel
Stayed 2 nights in May 2023
Response from Vishnu on 3 June 2023
Dear Geoffrey,Thank you for your feedback!We hope to welcome you back in the future!Kind regards,Vishnu KrishnanAssistant Front Office Manager.

8/10 Good

keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very spacious. Reasonable proximity to the free tram, Not too far to walk to city. Good pubs and restaurants nearby. Breakfast was also good value for money.
Stayed 5 nights in May 2023
Response from Vishnu on 3 June 2023
Dear Keith,Thank you for your feedback!We hope to welcome you back in the future!Kind regards,Vishnu KrishnanAssistant Front Office Manager.

8/10 Good

Fiona

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Dining room staff were amazing! Rooms could be cleaner - one day my room didn’t get cleaned at all
Stayed 4 nights in May 2023
Response from Vishnu on 3 June 2023
Dear Fiona,Thank you for your feedback!We hope to welcome you back in the future!Kind regards,Vishnu KrishnanAssistant Front Office Manager.