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Reviews of Esplanade Hotel

2.5 out of 5
Esplanade Hotel
135 Esplanade, Brighton, SA

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 241 reviews" "
Rating 8 - Good. 85 out of 241 reviews" "
Rating 6 - Okay. 60 out of 241 reviews" "
Rating 4 - Poor. 28 out of 241 reviews" "
Rating 2 - Terrible. 14 out of 241 reviews" "

7.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are old and disgusting, they look very different to online photo. Currently seeking a full refund as we booked 4 nights. And only stayed one as there was no other accommodation available that night. Staff seemed helpful in processing the refund, not sure if Expedia are going to provide the refund.
Stayed 4 nights in Apr 2024
Response from Manager on 1 May 2024
Thanks Patrick we have organised your refund through expedia.We are having a full renovation later in the year so our budget accommodation will see a vast improvement.Thanks again

8/10 Good

Barry

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All the Staff from Chambermaids,Chefs,Waiters and Management were excellent They could not do enough for you always polite courteous and friendly But unfortunately the accommodation leaves much to be desired The rooms were adequate but the decor,flooring, paintwork shower requires massive refurbishment along with the rest of the building It is basically a 2 star hotel and should be mentioned in your description for people looking to book
Stayed 14 nights in Apr 2024
Response from Manager on 29 Apr 2024
Thanks Barry we are having a full renovation later in the year which will update all the accommodation so will be a huge improvement. Thanks again for your feedback

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, easy check in, clean room,
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Excellent thanks Tom

4/10 Poor

Ivy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a lovely stay and staff were friendly and prompt. The problem is there were very limited Disability Parking spaces and sometimes you couldn't get into parking area as there were trucks blocking the entrence. Not a very friendly Disability establishment. TOO many stairs and even getting to the rooms more stairs. Disability toilet was very unclean and I couldn't get the door unlocked from the inside. Other than being Disability unfriendly would have been a nice stay.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Thank you for your feedback yes our accommodation being upstairs and not having a lift I would not recommend to someone who has a disability as we do not have a lift and the stairs can be hard for some. Sorry it wasn't an enjoyable stay for you.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location... rooms are old but kept extremely clean ..bed is super comfortable great linen ... always enjoy staying here
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Thanks Craig

2/10 Terrible

Jordan

Stayed 1 night in Feb 2024
Response from Manager on 21 Mar 2024
Thanks

10/10 Excellent

Peta

Liked: Cleanliness, staff & service, property conditions & facilities
They allowed for late night check in and gave me clear instructions how it would work. Thank you to them.
Stayed 1 night in Feb 2024
Response from Manager on 12 Feb 2024
Excellent thank you so much Peta

8/10 Good

Colleen

Liked: Room comfort
Unbeatable location - very good value for money!
Brilliant location, comfy beds. It was a great price for beachside accomodation in a gorgeous area of Adelaide, so its not perfect of course. We enjoyed our stay very much!
Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Thanks

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Straight across the road from the beach. Not so busy. Convenient cafe's in immediate vicinity. Staff were friendly and courteous. Online check-in was easy.
Stayed 4 nights in Jan 2024
Response from Manager on 9 Feb 2024
Thanks Mark

10/10 Excellent

Deb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 24 Jan 2024
Thanks

6/10 Okay

Brett

Stayed 3 nights in Dec 2023
Response from Manager on 9 Feb 2024
Thanks

8/10 Good

Keiko

Travelled with family
Liked: Staff & service, room comfort
it is a great location and has great food on the property. Overall, it was a great experience. with the beachfront and bottle shop next door. On-site Parking is full of time in the daytime, and there is no designated parking for hotel customers.
Stayed 2 nights in Dec 2023
Response from Manager on 24 Jan 2024
Thanks so much

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot with great view. Plenty of shops
Stayed 1 night in Dec 2023
Response from Manager on 24 Jan 2024
Thanks

8/10 Good

Bassam

Good location the service tops that, they their best.thanks I'll b back.
Stayed 1 night in Nov 2023

6/10 Okay

Bassam

Travelled with group
The property is close to my son.
Stayed 1 night in Oct 2023

8/10 Good

Bassam

Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Thanks

6/10 Okay

Marisa

Travelled with partner
Disliked: Property conditions & facilities
Not a bad stay overall but did not think it will be so old and run down.
Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Thanks Marisa we are having a full renovation next year

8/10 Good

Rhys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location straight across the road from the beach, and with plenty of local cafes and restaurants within walking distance. Parking at the rear of hotel was often crowded and sometimes not available, even if you are staying in the accommodation... Should have a section reserved for hotel guests! Room was clean with adequate facilities, comfortable bed.
Stayed 3 nights in Oct 2023
Response from Manager on 23 Oct 2023
Thanks Rhys

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Manager on 9 Oct 2023
Thanks

6/10 Okay

Julia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very basic facilities. Good for an overnight stay.
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Thanks for the feedback

6/10 Okay

Garry

Cheap accommodation you get what you pay for very outdated in need of renovations. Wouldn’t stay here again.
Stayed 4 nights in Sep 2023
Response from Manager on 30 Oct 2023
Thanks yes we are getting a full renovation next year

2/10 Terrible

Joanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy and noisy. We thought it would be basic but not unclean. Broken furniture. Mouldy curtains. Filthy toilet. Windows haven’t been cleaned for so long it looks like you’re looking through murky fog. Terrible
Stayed 2 nights in Sep 2023
Response from Manager on 30 Oct 2023
Thanks for your feedback

8/10 Good

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old school. Lovey soft bed
Stayed 2 nights in Sep 2023
Response from Manager on 9 Oct 2023
Thanks for your feedback

2/10 Terrible

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy, old and the worst sleep ever.
The single bed was so lumpy, sagged and uncomfortable, that I eneded putting the mattress on the floor. You should not charge for a bed that is this bad. I have stayed at many ALH venues and this was by far the noisiest and most uncomfortable bed in SA!
Stayed 1 night in Sep 2023
Response from Manager on 15 Sept 2023
Thanks Daniel for the feedback I will look into what room you had so we can replace the bed, thanks

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Manager on 15 Sept 2023
Thanks Michael

4/10 Poor

Raymond

Disliked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Manager on 15 Sept 2023
Thanks

8/10 Good

Lyne

Liked: Cleanliness, staff & service
Easy to find location
Stayed 1 night in Aug 2023
Response from Manager on 23 Aug 2023
Thanks

6/10 Okay

emran

Business traveller
Liked: Staff & service
Don't have any place to stay, Just need to sleep for a night! Good for this Price. Though i didn’t eat but very good place for dining.
Stayed 1 night in Aug 2023
Response from Manager on 23 Aug 2023
Thanks

8/10 Good

Carly

Liked: Staff & service
Disliked: Cleanliness
Bathroom was pretty dusty and shower temperature kept cutting out. But was a lovely room and stuff were very friendly and helpful
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Thanks for your review

8/10 Good

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay, quite enjoyable & respectable area next to the beach as well so yeah I would definitely recommend 👍⭐️⭐️⭐️⭐️
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Thanks so much!

10/10 Excellent

Zetian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 7 Aug 2023
Thanks

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 7 Aug 2023
Thanks

8/10 Good

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Freindly atmosphere, beach views,wine and dine..and an ice cream x the road.
Stayed 2 nights in Jul 2023
Response from Manager on 7 Aug 2023
Thanks

6/10 Okay

Rahim

Disliked: Cleanliness
Good for the price
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Thanks

10/10 Excellent

Aaron

Perfect little pub room for a stop over.
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Thanks

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So close to the beach. East access to everything. I was surprised by how quiet it was🙂🙂
Stayed 1 night in Jun 2023
Response from Manager on 26 June 2023
Thanks for your feedback Cindy

8/10 Good

Robert

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jun 2023
Response from Manager on 16 June 2023
Thanks

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great. Clean rooms. Bistro had great selection of food and service was good.
Stayed 21 nights in May 2023
Response from Manager on 13 June 2023
Excellent thanks Jan

6/10 Okay

Andrew

Stayed 4 nights in May 2023
Response from Manager on 7 Aug 2023
Thanks

8/10 Good

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveler
Staff were friendly and helpful. The hotel was nice. The accommodation are comfortable and felt very safe but drab may just need a bit of updating was colour
Stayed 2 nights in May 2023
Response from Manager on 5 June 2023
Thanks Trudy for your review

10/10 Excellent

kenneth

Stayed 2 nights in Jun 2023
Response from Manager on 26 June 2023
Thanks

8/10 Good

Joan

Liked: Cleanliness, staff & service
The bed was very comfortable. There was no heating and no electric blanket. The luggage rack was broken.
Stayed 1 night in May 2023
Response from Manager on 5 June 2023
Thanks Joan we have rectified these issues since

8/10 Good

Felix

Liked: Staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in May 2023
Response from Manager on 24 May 2023
Thanks Felix

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 24 May 2023
Thanks so much!

8/10 Good

Geoff

Liked: Staff & service
Disliked: Property conditions & facilities
Ok for the price
Stayed 2 nights in May 2023
Response from Manager on 12 May 2023
Thanks

10/10 Excellent

Adele

Liked: Cleanliness, staff & service
Very basic but clean and great food downstairs!
Stayed 1 night in May 2023
Response from Manager on 10 May 2023
Thanks Adele

8/10 Good

Ronel

Stayed 1 night in May 2023
Response from Manager on 13 June 2023
Thanks

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome time and will definitely come back again
Stayed 1 night in May 2023
Response from Manager on 2 May 2023
Excellent thanks Felix

8/10 Good

Luigi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esplanade Hotel Brighton Adelaide
Great location. Comfortable bedding. Great service. All one needs for one or several nights stay.
Stayed 1 night in Apr 2023
Response from Manager on 2 May 2023
Thanks so much Luigi

4/10 Poor

Vassilios

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff polite and willing to help place is old, noisy. Get what u pay for. Central.
Stayed 2 nights in Apr 2023
Response from Manager on 1 May 2023
Thanks for your review