We had a two bedroom apartment for a family of four. Great central location. Close to Old Quarter and Hoan Kiem lake. Supermarket on ground floor. Two bathrooms. Friendly staff. Good quality breakfast included. Overall a great place to stay for a family. On the site of Hoa Lo prison - or Hanoi Hilton in Vietnam war. Part of prison remains but most was demolished to build the building the hell tel is in.
alex from Adelaide, SA
These internationally managed Hanoi accommodations with personalized services and extensive facilities are centrally located …More
First of all, I need to commend the staff at the reception for their impeccable service. When we arrived, they allowed us to deposit our luggages with them, use their changing room and offered useful advice on where we can have a quick and good bite in the morning. The staff they hire at the reception can speak English fairly decently so it was no problem getting help. Apart from recommendin food places, mode of transport, directions and other needs, they will try their best to help you as much as they can. One such example, among others, was when they helped me contact the taxi they called at once when I told them that I left my phone in the taxi. The taxi driver drove back to the airport in the nick of time to pass me my phone. It was very reassuring when they said they would check back within the next ten minutes if I had received my phone from him.
When I wanted to borrow some tape and scissors as a temporary fix to my worn off shoe sole, another receptionist on duty let me borrow these tools for the whole night too. I returned them as soon as I was done of course.
We had a family room for the four of us, and it was very comfortable and the room was clean with good lighting too. They offered complimentary fruit every day and gave us a nice cold banana smoothie as a welcome drink on our first day too.
All in all, it was a good experience and my friends and I really enjoyed our stay.
This was my second time at this hotel and it has pleased on both occasions. Location not great, but then I was only there 1 night on business. If you don't want to eat in the hotel restaurant, there aren't many options down the street; I ended up buying some snacky food at a convenience store about 5 mins walk away. The hotel itself is great, modern and well appointed. My only gripe - and I'm a little ashamed to call it a gripe - is that, in addition to the usual staff members who seem to think you are unable to get out of a taxi or handle a small suitcase without assistance, this place even has a smartly-dressed female who's job seems to be to make sure you can find your way from the entrance to the reception desk a few metres away, and then to show you to the also-not-difficult-to-find lift. I'm just sensitive about being treated like an imbecile; on the other hand it's nice to have somebody smiling a big welcome as you arrive.
We had a wonderful experience staying in the Melia Hanoi in May 2013. The service couldn't be faulted. A member of staff was on hand as soon as we arrived at the hotel in our taxi to ensure we weren't being over charged by the driver.
- Great food in the restaurant
- WiFi available for free in the lobby
- Close enough to the lake and other sites