We arranged the airport transfer with the hotel (USD18 per way), and the car came and picked us up. It was smooth apart from our worries for the smog we saw from the plane.
While the outlook of the hotel looks average, we liked the size of the room. However, it was nothing like what we saw on the website pictures, still good though. We were on the 7th floor, the Deluxe room next to the lift. But it was quiet and we didn't hear any noise from the street nor the lift. The room oversees the back of other buildings but we are high enough to get a view of the cathedral as well.
The breakfast was delightful, with a good variety. But it is a small hotel, so for one of the days, we were told to wait for a table. It wasn't a long wait about 12 mins, and the staff came and look for us at the lobby by turn when there are seats. I particularly like the porridge they serve.
Most of the guests are Europeans, particularly Germans and French.
The location of the hotel is near to the lake and all the action, but it is tucked away on a quiet lane which we like. But once you are out at the main road, the madness begins, with motorbikes all around. So if you would prefer a quieter area, I would suggest you to stay near the Opera House.
Overall, I would rate it good and value for money. And will come back again. It is a boutique hotel that comes with all the services, not much of quality toiletries but overall we have everything we need and match the price we paid.
This was my second time at this hotel and it has pleased on both occasions. Location not great, but then I was only there 1 night on business. If you don't want to eat in the hotel restaurant, there aren't many options down the street; I ended up buying some snacky food at a convenience store about 5 mins walk away. The hotel itself is great, modern and well appointed. My only gripe - and I'm a little ashamed to call it a gripe - is that, in addition to the usual staff members who seem to think you are unable to get out of a taxi or handle a small suitcase without assistance, this place even has a smartly-dressed female who's job seems to be to make sure you can find your way from the entrance to the reception desk a few metres away, and then to show you to the also-not-difficult-to-find lift. I'm just sensitive about being treated like an imbecile; on the other hand it's nice to have somebody smiling a big welcome as you arrive.
We had a wonderful experience staying in the Melia Hanoi in May 2013. The service couldn't be faulted. A member of staff was on hand as soon as we arrived at the hotel in our taxi to ensure we weren't being over charged by the driver.
- Great food in the restaurant
- WiFi available for free in the lobby
- Close enough to the lake and other sites